Mgr Field Service

2 weeks ago

Bethpage, United States Lightpath Full time

Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath’s continued focus on network excellence and a “customer first” service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.

**Job Summary**:
This position is accountable for managing and overseeing the installation of all Lightpath equipment at customer locations and data centers. This includes the installation and testing of all Lightpath network and customer circuits and services over the Lightpath network. Supporting all field activities focused on New York and coordinating and supporting work outside the region, as needed. Providing management and technical support to the team and working with all other departments and vendors to deliver services to our customers.

**Responsibilities**:
**Operational**
- Manage the installation of equipment and services to meet or exceed expectations.
- Ensure Supervisors and Technicians are trained in all network elements that need to be supported.
- Develop and maintain reports for tracking performance.
- Orchestrate the activity of the department in a customer driven market to foster delivery of service with mínimal conflict.
- Be diligent and continuously evaluate quality standards and procedures.
- Interact when required with clients to support our customer base.
- Ensure all associates are treated professionally and with respect.
- Maintain strong inter-personal skills for interacting with top management, team members, and clients.
- Chair team meetings when areas for provisioning improvement are identified and action plans are required.
- Interface with Lightpath warehouse to order and maintain equipment inventories at economical levels and account for the dispersal of equipment.
- Help develop budgets for capital and expenses to include the personnel and equipment necessary to implement Lightpath Business Plans.

**Quantitative Measurement**
- On-time Completion Rates
- Overtime Containment
- Improvement of Installation Intervals
- Reduction of Service Delivery Costs
- Customer Satisfaction rating

**Qualifications**:

- Bachelor’s degree in engineering, Telecommunications, Business or other related curriculum or an equivalent of 10 years within the telecommunications industry, including a minimum of 5 years management experience with a proven performance in achieving quality employee and customer satisfaction objectives.

Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

This position is identified as being performed in/or reporting to company operations in New York State. The pay range at the time of posting in the specified locations is $125,000- $135,000/year. Pay ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience.

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