Manager Patient and Community Outreach

3 weeks ago

Boston, United States The Leukemia & Lymphoma Society Full time

How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At LLS, employees take our mission seriously. Whether you work in one of our regions, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families. Join us and give new meaning to the word, "job."
As a valued member of LLS, you are eligible for a comprehensive benefits package. Our offerings include medical, dental, and vision insurance; life insurance; flexible spending accounts; a 403b retirement plan along with generous paid time off. In addition, we observe federal paid holidays throughout the year, and offer a wellness program and an employee assistance program.
While employees may be permitted to work remotely, travel to the assigned office, HUB or Satellite Offices may be required as determined by the employee’s manager and the employee’s People Organization Generalist.
**Summary**: The Patient & Community Outreach Manager develops and implements strategies in support of The Leukemia & Lymphoma Society’s goals (LLS) including: conduct outreach to raise awareness and connect more patients with LLS, as soon after diagnosis as possible, with an emphasis on underserved populations; provide ongoing support and education and facilitate access to quality care for patients and caregivers; and build healthcare provider and community relationships to increase referrals of blood cancer patients and caregivers to LLS. The Patient & Community Outreach Manager will provide or coordinate information, services, community education, and outreach to patients and caregivers, survivors, and healthcare professionals in their coverage areas. This role will serve as a key mission leader in the region for which they are responsible.

**Reports to**: Patient & Community Outreach Senior Manager or Patient & Community Outreach Director, Senior Director, or Territory Executive Director

**Supervises**: Volunteers; in some cases, a Community Outreach Specialist or temporary staff

**Duties and Responsibilities**:
Community Engagement and Health Equity
- Promote LLS as an essential resource for disease, treatment, and support information for blood cancer patients and families.
- Design and implement outreach initiatives to expand LLS reach, including conducting culturally tailored outreach within underserved communities across the local region.
- Foster and maintain relationships with community-based organizations and healthcare delivery institutions.

Volunteer Development and Leadership
- Engage volunteer leaders to better reach local oncology professionals and key stakeholders, to build relationships with LLS region colleagues, and to assist with patient outreach and community events.
- Develop and maintain a volunteer infrastructure to support all aspects of the role.

Community Education and Services
- Create resources and programs that allow for deeper patient engagement throughout the cancer journey.
- Conduct community-based patient education programs in select markets, including underserved areas.
- Assess the need for support, services, and education for patients and providers in the Region.

Mission Integration
- Collaborate and partner with internal stakeholders, including other Education & Services staff, Region Executive Directors, and philanthropy colleagues to ensure joint planning, mutually beneficial support, and effective advancement toward overarching LLS goals and strategies.
- Partner with LLS colleagues to provide information about the LLS mission to internal and external stakeholders, including staff, potential volunteers, donors, and funders.
- Partner with LLS public policy and advocacy staff to identify advocates and patient stories and maintain engagement in policy initiatives.

Perform other related duties as assigned.
LI-Hybrid

**Education & Experience Requirements**:

- BA or BS required; advanced degree in health or social sciences related discipline preferred.
- 4-6 years of related experience.

**Position Requirements**:

- Experience and skills in relationship management in healthcare, community health outreach, healthcare service delivery, health education programming, and volunteer development.
- Excellent verbal and written communication skills; must be able to articulate the LLS Mission (Research, Patient & Professional Programs, Advocacy/Policy) to a wide audience.
- Strong cultural competency and regular practice of cultural humility.
- Demonstrated ability to establish and maintain effective working relationships with diverse individuals and communities.
- Strong healthcare knowledge base with oncology experience preferred.
- Strong problem-solving, priority-setting and project management skills.
- Ability to work independently, thrive under pressure and perform mu

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