Account Manager

3 weeks ago


Chicago, United States EzHire Cannabis Full time

**Essential Duties and Responsibilities**:

- Work alongside our sales leaders to ensure that our customers are optimizing and finding success within the platform. This will include project management of new content, participating/leading in customer calls both ongoing and new business, and ensuring follow-ups of open action items etc.
- Work to build strong relationships within our accounts. This will include working beyond our initial gatekeeper to build connections throughout our client's business to support their professional development needs.
- Upselling existing accounts as new service offerings become available.
- Assisting in driving new market growth including helping set strategy and priority within expansion markets, ensure customer and user success within those new markets and helping the product team identify enhancements discovered through market need. Traveling to new markets to support adoption and engagement.
- Working with our Director of Account Operations and CEO to understand, align, and create organizational processes to maximize the efficiency and effectiveness of our internal processes.
- Identify product improvements based on customer and market feedback and communicate those to our product team.
- Support the ever-expanding needs of the business working alongside leadership to identify those needs and set scalable plans to address gaps.

**Minimum Qualifications**:

- 2+ years of software account management experience
- Strong organizational skills
- CRM Experience
- Passion for cannabis education
- Cannabis Experience is a plus

Pay: From $60,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person


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