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Manager

1 month ago

Naperville, United States Vai's Italian Inspired Kitchen + Bar Full time

We are hiring the next great Manager in our growing company

**Who are we??**

We are a Contemporary Italian Concept of wood-fired pizzas, creative small plates, fresh pastas, exciting entrees, salads and more, all made in a scratch kitchen. We are one of the most sought after establishments in Naperville...

**#1 Voted "Best Italian" 3 YEARS IN A ROW by Naperville Magazine - 2021, 2022, 2023**

**Voted "Best Cocktail Bar" in Naperville - 2023**

**"Best of" FINALIST (top 3) in 12 CATEGORIES (2023), including: Italian, Cocktail Bar, Beer Bar, Wine List, Outdoor Dining, Romantic Restaurant, Seafood, Steak, Burger, Patio, Caterer, Event Planner**

**4.6 Stars on Google... 4.5 Stars on Yelp... 4.5 Stars on Trip Advisor**

VAI's opened in 2018 and we are no strangers to restaurants or success Our ownership/management team comes with a history of managing the "go-to" spots, with over a century of collective experience.

**What is different about us?**

**We offer a fun, exciting, family oriented environment with a casual hospitality vibe and razor sharp focus on details. Growth potential is there for those who have a desire learn and move up. Work with us and enjoy the benefits of working for a non-corporate, independent restaurant with experienced owners and management We're an easy going, however, focused, group of professionals and we would like to add to our staff with personable and energized management that is committed to greatness**

Our staff will be responsible for keeping the mood lifted through friendly, attentive, and knowledgeable service. We are tasked with satisfying all levels of expectations through food, drinks, service and atmosphere

Benefits are available and are top notch in the industry, just like we are
- Company Contributed Health Insurance, including medical, dental, and vision
- 401(k) plan with Company Match
- Robust Paid Time Off package
- Competitive bonus plan
- **Holidays off**:Super bowl Sunday, Easter, July 4th, Thanksgiving, Christmas Eve, Christmas Day, New Years Day
- **Knowledgeable of beer, wine and craft cocktails**:

- **Knowledgable of Steps of Service and able to oversee their execution**:

- **Available year round; nights, weekends and some holidays are a must**

**3+ years of experience in an upscale Casual dining, high volume, full table service establishment required**

You will be part of our team and have all the typical duties and responsibilities that go along with being part of focused team with a staff of about 50 FOH employees, and will report directly to the General Manager. This position is best suited for an individual that is flexible and willing to be the best they can be.

**KEY RESPONSIBILITIES include but are not limited to**:

- Train, coach, and develop crew members and team leaders
- Delegate tasks to team and provide follow-up
- Hold team accountable for their performance; provide coaching and counseling as needed and document such discussions
- Provide effective, open, and consistent communication on goals during team meetings while recognizing positive contributions
- Educate team on and enforce all appropriate personnel policies, labor laws, and security, safety procedures and all local, state, and federal employment compliance.
- Contribute to the hiring of crew members.
- Contribute to crew members and team leaders’ performance reviews
- Ensure team provides fast, friendly, and accurate service
- Effectively handle customer issues/complaints immediately upon being made aware of
- Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
- Ensure that product quality, restaurant cleanliness, maintenance, and security standards are met at all times
- Assist with increasing comparable sales and deliver budgeted sales each period.
- Control cost of goods, variances, and inventories within the restaurant
- Staff and schedule appropriately to control labor costs as per forecast and budget
- Effectively maintain proper staffing levels throughout shift/daily
- Ensure proper cash handling and deposit procedures are followed
- Ensure appropriate inventory and ordering systems are in place
- Open and Close restaurant safely and responsibly as scheduled/needed
- Assist the Private Dining Coordinator with private groups, special events and catering as needed.
- Work closely with Private Dining Coordinator to build Group sales

**QUALIFICATIONS/SKILLS include but are not limited to**:

- Excellent communication skills to connect effectively with partners, customers and staff
- Possess a positive attitude and ethics which support our values and culture
- Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant
- Ability to understand financial reports
- Strong time-management skills; ability to multi-task, prioritize, and organize
- Ability to stand/walk for approximately 10-12 hours per day
- Work approximately 50-60 hours per week; able to work flexible hours necessary to manage a

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