Consumer Loan Processor

2 weeks ago

Green Bay, United States Capital Credit Union Full time

**Position Purpose**

**Essential Responsibilities**
- Talks with Members about their concerns, including, but not limited to problems with their loans, force-placed insurance, and vehicle title questions.
- Performs miscellaneous duties including but not limited to processing Loan Payoffs, Denials, Lien Perfections, Collateral Protection Insurance, Vehicle Titling & Registration, Debt Protection Claims, and GAP/Warranty Claims.
- Assists other Branches when information is needed from loan files.
- May train new employees.
- Prepares paid loan information including, but not limited to, sending the proper documentation to the member, and assisting members and other financial institutions with pay-off requests.
- Performs quality review audits to ensure accuracy of the consumer loans.

**Necessary Experience and Qualifications**
- Ability to read, write, and comprehend detailed and sometimes technical instructions, short correspondence, and memos and ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education.
- Working knowledge of the products, services, and procedures needed to process transactions as normally acquired through three to six months of on-the-job experience, at least one of which is with the Credit Union.
- Ability to closely examine documentation. Requires a high degree of accuracy.
- Analytical ability necessary to research and resolve loan questions.
- Interpersonal skills necessary to deal effectively and efficiently with a diverse group of employees in stressful situations.
- Ability to stay in one place for extended periods of time, handle a fast-paced working atmosphere, and to transport objects weighing between five and twenty pounds for one percent of work time.

**Work Environment and Physical Requirements**
- Office environment with moderate level of noise
- Frequent use of telephone, copier, computer, fax machine and other office machines
- Prolonged sitting or standing
- Frequent mental and visual concentration
- Minimal lifting of up to 25 pounds

**The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.**

**Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify. Click the Learn more about Capital Credit Union link below for more information, as well as information on employee rights under the Family Medical Leave Act and the Employee Polygraph Protection Act.

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