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Assistant Manager

3 months ago

Houston, United States Big Chicken Full time

As the **ASSISTANT MANAGER **you are responsible for **ASSISTING **the **GENERAL MANAGER **in calling all the plays for the Restaurant to **BUILD SALES, CONTROL PROFIT, **and **GROW **the **BIG CHICKEN BRAND.**

You've gone from **'GETTING THINGS DONE' **to getting things done **THROUGH OTHERS**.

**YOU'RE IN CONTROL **of the administrative tasks and ensuring the **RESTAURANT **and **TEAM **are **READY **to **MAKE SOMEONE'S DAY**
- We’ve all been to a Restaurant where the food or service isn’t great, but the Assistant Manager’s ability to rebound and turn it around created a memorable moment and is the reason we give them another chance._
- As the Assistant Manager, the way you help the Team R.E.B.O.U.N.D. will win the Guest’s heart, mind, and stomach._

**How to SCORE as an ASSISTANT MANAGER - Connect with your Team & Guests by**:

- Using The BIG Game Plan; to communicate expectations.
- Hiring, Training, and Coaching constantly.
- Managing performance to ensure Big Chicken Operating and Brand Standards are followed.
- Interacting with Guests to ensure their experience is amazing and that all questions and complaints are handled promptly.
- Understanding and communicating current Product Promotions to the Team so they can suggest them to Guests and prepare the products correctly.
- Advising Guests on Food & Beverage choices and Allergens.

**Help with the success and profitability of your Restaurant by**:

- Organizing the shift to ensure Speed of Service goals are met or exceeded.
- Working closely with General Manager and Leads to meet revenue objectives.
- Coaching your FOH Team Members to Upsell & Suggestive Sell to Build Sales.
- Coaching your BOH Team Members to prepare our food items to specifications for Quality and Cost Control.
- Ensuring order accuracy, from taking the order to Guest delivery. o Following all Cash Handling Policies and Procedures.
- Working Safely by making sure your Team is following all Big Chicken Safety Regulations and Standards.
- Ensuring Alcohol Regulations are adhered to.
- Monitoring Labor Dollars vs. Sales to minimize Labor costs.
- Managing Food Cost by overseeing deliveries and proper product storage of Food & Beverage items and Supplies.
- Monitoring the use and cleaning of Equipment to minimize Repair and Maintenance Costs.

**Take pride in your Restaurant by**:

- Ensuring the consistent delivery of the Big Chicken Hospitality Model ~ B.O.K.
- Ensuring all Marketing Materials are current and correctly placed.
- Coaching your Team to maintain clean and sanitary work Stations by following all Food Safety Regulations and Standards.

Founded in 2018, Big Chicken is backed by a dream team of partners; JRS Hospitality, an accomplished Las Vegas-based ownership group; Authentic Brands Group, a multi-national, multi-billion-dollar brand development, marketing and entertainment company; and Hall of Fame basketball star Shaquille O’Neal. Big Chicken fuses O’Neal’s home-cooked childhood favorites with today’s trending flavors. From crispy chicken sandwiches and tenders to Cheez-It® crusted mac n’ cheese and hand-crafted ice cream shakes, each menu item tells a story all while offering guests an inside look into the life and personality of Shaquille O’Neal.

**Benefits**:

- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) matching
- Referral program
- Employee discount
- Paid training

**Job Type**: fulltime

Education: No education required

Work location: On-site