Director of Front Office

4 weeks ago

Universal City, United States Sheraton Universal Hotel Full time

**Job Summary**
- As a Front Office Manager, you would be responsible for directing and administering of all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.
- Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

**Responsibilities**

**QUALIFICATIONS**:

- Bachelor’s degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 400+ room hotel with meeting space is preferred or an applicable Associate’s degree with at least 3 years of Front Office management experience is required.
- Specific brand experience, 400+ room experience and/or previous director level experience preferred.

**JOB RESPONSIBILITIES**:

- Directs and administers all Guest Services operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability brand marketing initiatives developed by the revenue team systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitors and develops associate performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
- Monitors and assesses service and satisfaction trends evaluate and address issues and make improvements accordingly
- Initiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Ensures associates have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
- Runs and completes daily reports analyze data and make decisions based on data
- Resolves guest issues and concerns to guest satisfaction
- Recruits interviews and trains associates
- Is certified to respond to emergencies including but not limited to the operation of the Fire Panel communication with emergency personnel such as Police and Fire Department.
- Completes tasks or projects as assigned or as required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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