Membership Services

3 weeks ago

New York, United States The Century Association Full time

**The Opportunity**:
**The Club**

The Century Association, established in 1847, stands as a renowned private club located in the heart of Midtown New York City. Century takes pride in its rich history, serving as the foundation for a vibrant and inclusive community of accomplished individuals.

Here are a number of compelling reasons why you might find The Century an exciting place to further your career:

- Legacy of Excellence_: The Century has a longstanding tradition of excellence in fostering intellectual, cultural, and social pursuits. Joining the team means becoming part of an institution with a rich heritage and a commitment to upholding the highest standards of quality and service.
- Professional Development_: As a management professional, you will benefit from a dynamic work environment which encourages continuous learning and development. Century invests in its staff, providing opportunities for skill enhancement, leadership training, and career advancement, and providing a unique opportunity for personal and professional growth.
- Prime Location_: Situated in the heart of Manhattan, The Century offers a prestigious address and convenient access to transportation, and the city's cultural, business, and entertainment hubs. This prime location enhances both professional and personal experiences, making work-life balance achievable.
- Commitment to Diversity and Inclusion_: The Century is dedicated to fostering a diverse and inclusive community. We value the unique perspectives and backgrounds that each team member brings, creating a dynamic and supportive workplace where all are recognized and celebrated.

**Position Summary**:
The MSRA for the Century will be a dedicated professional overseeing daily communications with the membership. The member’s experience and the means by which the Club handles the member’s needs is a hallmark of the Club. Known for attention to detail, the MSRA will handle reservations, and questions. Beyond managing inquiries, the MSRA will excel in coordinating reservations for club events, and thus ensuring members' access to social events and amenities. He/She will adeptly handle event logistics, from securing reservations to managing guest lists, to guarantee a flawless experience for members and guests. With a keen eye for detail, the MSRA will prioritize personalized service, proactively addressing members', and contribute to the overall satisfaction of the club's membership. His/her role combines administrative finesse with a commitment to fostering a vibrant and engaging social environment within the club setting.

**Duties and Responsibilities**:
Reporting to Director of Food & Beverage, the MSRA’s responsibilities include:
**Membership Management**:

- Manage databases for formatting mailing lists.
- Coordinate related meetings to include reminders, seating arrangements, programs, document preparation, attendance records and minutes.
- Assist with reciprocal club requests and requirements for members.
- Prepare mailings of invitations, notices of meetings, minutes, etc. to members of various committees.

**Member Engagement**:

- Act as the primary point of contact for members, ensuring a personalized and attentive experience.
- Proactively address member inquiries, requests, and concerns.
- Provide assistance to members which includes but not limited to; reservations for functions, programs or dining, directions, administrative functions for committees.

**Event Reservation Coordination**:

- Handles reservations for club events, including dinners, parties, and social gatherings.
- Collaborate with other departments to ensure seamless event logistics.

**Communication**:

- Communicate effectively with members regarding upcoming events.
- Provide clear and concise information to Members and guests.

**Problem Resolution**:

- Address issues or challenges which may be brought to the attention of the MSRA by following Club procedure on a timely basis.

**Collaboration**:

- Work closely with the management and staff to enhance the overall member experience.

**Record Keeping**:

- Maintain accurate and organized records of inquiries and reservations.

**Qualifications**:

- Previous experience in a customer service or hospitality role is required.
- Good verbal and written communication skills.
- Strong organizational and multitasking skills.
- Excellent interpersonal abilities.
- Have a high-level attention to detail.
- Familiarity with event coordination and reservation systems is a plus.
- Commitment to delivering a high level of service and professionalism.

**Education & Experience**:

- At least 2 years’ experience in a similar or related role in a hospitality or customer service environment.

**Physical Requirements**
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to access and navigate each department at the Club’s facilities.
- Ability to frequently lift and/or move up to 5 to 10 pounds.

**Compensation**

Pay:

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