![Aurora Parts and Accessories, LLC](https://media.trabajo.org/img/noimg.jpg)
Customer Relationship Management
3 weeks ago
**Summary**:
**Technical skills**:
- Implement and manage the company’s CRM platform
- Ensure all customer data is accurately recorded and kept up-to-date in the CRM system
- Train other staff members on the use of the CRM system
- Conduct regular audits of the CRM system to ensure data integrity
- Analyze customer interactions and data within the CRM system to provide feedback and recommendations for improving customer service and sales strategies
- Work closely with sales and marketing teams to ensure CRM system supports their needs
- Assist in the selection and implementation of new CRM tools as needed
- Manage and respond to customer queries through the CRM system
- Develop customer satisfaction metrics and then use the CRM system to track them
**Responsibilities**:
- Utilize database tools such as Excel, Power BI, SQL and programming languages, to collect and analyze new data sets.
- Manage the business department's needs for changes that drive new and existing goals
- Deliver insights on areas of growth, optimization, and improvements
- Support business intelligence and digital transformation with quantitative analysis
- Work cross-departmentally on data-driven strategies that improve business flow, process, and decision-making.
**Requirements and Qualifications**:
- Bachelor's Degree in Business, IT, or equivalent experience with strong demonstration of abilities
- Experience in Microsoft products namely D365, data analytics, supply chain, B2B environment, and reporting (3-5 Years)
- Experience using BI tools for data visualization and reporting (Power BI)
- SQL skills and experience
- Attention to detail
**Education**: Required
- Bachelors or better in Other
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