Hourly Manager

2 weeks ago

Webster, United States Nothing Bundt Cakes Full time

Overview:
We are seeking a dedicated and experienced Manager to join our team. The NBC Manager directs the team and day-to-day operation, which includes all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management and inventory control. The ultimate objective of this role is to drive sales and profitability while ensuring the highest-quality cakes, a warm, welcoming environment and superior service are consistently provided to our guests. The Bakery Manager/Lead Operator exemplifies NbC core values and serves as the key culture carrier to bring joy to the bakery and beyond in the community while building the team’s commitment to our guests and the NbC brand.

**Accountabilities/Duties**:
**Team Leadership**
- Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
- Recruits and selects talent and ensures performance expectations are clearly communicated and proper training is provided to execute responsibilities effectively and enable team members to thrive.
- Engages frequently with team members to gain insight into workload and progress, address any challenges and course correct as needed.
- Provides continuous coaching and follow up to develop team and manage performance; delivers constructive feedback, conducts quarterly reviews, and addresses any performance issues in a timely, effective manner.
- Delineates role of Assistant Manager, assigning specific responsibilities to support the ongoing leadership of the bakery team and operation.
- Identifies future leaders and cross-trains team members as appropriate to build individual capabilities and ensure adequate bakery coverage.
- Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.

**Business Operations**
- Facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
- Creates and communicates weekly sales productivity goals, cake production plan and team schedule, and adjusts bakery coverage based on changing business trend.
- Sets inventory par levels based on production demand and sales forecast, monitors stock levels, processes weekly supply orders and conducts monthly inventory.
- Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
- Manages all controllable expenses, including labor, COGS, maintenance and supplies, to maximize profitability.
- Performs administrative functions, including payroll processing, sales, labor and product inventory reporting, and basic accounting procedures.

**Requirements**:

- Previous experience in assistant manager or restaurant management roles
- Proficiency in kitchen management and food safety regulations
- Strong leadership skills with the ability to motivate and guide a team
- Excellent customer service and communication skills
- Ability to handle multiple tasks in a fast-paced environment
- Flexibility to work varied shifts including weekends and holidays

Pay: From $22.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Employee discount
- Flexible schedule

Experience level:

- 1 year

Restaurant type:

- Bakery
- Café
- Fast casual restaurant

Shift:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Morning shift

Weekly day range:

- Monday to Friday
- Rotating weekends
- Weekends as needed

**Experience**:

- Management: 1 year (preferred)

License/Certification:

- Driver's License (preferred)

Ability to Commute:

- Webster, TX 77598 (required)

Work Location: In person

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