Clinical Services Representative I

3 weeks ago

Newark, United States Rutgers University Full time

**Position Details**:

- Position Information**Recruitment/Posting Title**
- Clinical Services Representative I**Job Category**
- Staff & Executive - Healthcare - Medical and Patient Services**Department**
- RSDM-Doc-Dental & Oral Health**Overview**
- New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state—at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

**Posting Summary**
- Rutgers School of Dental Medicine (RSDM) - University Dental Associates is seeking a Clinical Services Representative I. Under general supervision, carries out a variety of front-desk services related to cash collection and serves as a receptionist.
Essential duties and responsibilities include the following:

- Registers patients presenting for treatment; enters all biographic and insurance information into computer system.
- Obtains a copy of patients’ Medicaid/Medicaid HMO card and verifies and updates information as needed; ensures that the designated insurance co-payment is collected before patient is seen by student.
- Responsible for the collection and posting of patients’ payments.
- Responds with good customer service to patient inquiries or transfers, as appropriate, to a financial coordinator.
- Prepares and balances receipts daily for the bank deposits.
- Responsible for requesting charts for next day and ensuring that they are received.
- Calls patients with scheduling recall reminders and advises them as needed to make payments; arranges for scheduling with financial coordinator if required.
- Assists in the review of patients’ charts to ascertain the account status and performs chart audits when requested.
- Responsible for opening the front desk in the morning and securing the area at the end of the day.
- Understands and adheres to Rutgers compliance standards as they appear in RBHS’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
- Performs other related duties as assigned.

**Position Status**
- Full Time**Hours Per Week**

**Daily Work Shift**
- Day**Work Arrangement**

**FLSA**
- Nonexempt**Grade**
- 1850**Position Salary**

**Annual Minimum Salary**
- 24.950**Annual Mid Range Salary**
- 25.450**Annual Maximum Salary**
- 26.210**Standard Hours**
- 40.00**Union Description**
- Teamsters, Local 97**Payroll Designation**
- PeopleSoft**Benefits**

**Seniority Unit**

**Terms of Appointment**
- Staff - 12 month**Position Pension Eligibility**
- PERS- Qualifications**Minimum Education and Experience**
- Three (3) years of progressively responsible clerical experience, of which one year must have been in a business setting involving cash collections.

**Certifications/Licenses**

**Required Knowledge, Skills, and Abilities**
- Excellent interpersonal and communication skills.
- Must be computer literate, including proficiency in Word and Excel.

**Preferred Qualifications**
- Preference will be given to those with at least three (3) years of prior dental front desk experience.
- Associate’s degree preferred but not required.

**Equipment Utilized**

**Physical Demands and Work Environment**
- Standing, walking, bending and talking.
- Must be able to lift and move supply boxes, 10 pounds.
- Clinic and office operations.
- Moderate noise.

**Special Conditions**
- Posting Details**Posting Number**
- 23ST3074**Posting Open Date**

**Special Instructions to Applicants**

**Regional Campus**
- Rutgers Biomedical and Health Sciences (RBHS)**Home Location Campus**
- Newark (RBHS)**City**
- Newark**State**
- NJ**Location Details**
- Pre-employment Screenings- All offers of employment are contingent upon successful completion of all pre-employment screenings.- Immunization Requirements

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