Tenant Relations Specialist

2 weeks ago

Troy, United States MDG Design & Construction LLC Full time

**JOB SUMMARY**:
Provides administrative support to the property operation function of an owned and/or leased properties and facilities by communicating and coordinating with staff and tenants' regarding issues, requests and concerns.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
Under general supervision, performs the following duties as they relate to all owned and leased properties and facilities:

- Receives, tracks, and responds to requests, complaints, issues and inquiries from tenants and employees.
- Performs site inspections to assess maintenance needs, safety hazards, customer issues, landscape needs, curb appeal, signage, and other amenities.
- Prepare and maintain schedule related to tenant moves, construction work by unit, and any work that would disrupt resident's general enjoyment of the site.
- Assist in posting notifications of disruptive work.
- Performs a variety of administrative tasks in connection with the office operation, including preparing a variety of reports, correspondence, and agendas.
- Prepares and distributes notices to tenants regarding a variety of issues, including upcoming work, construction status updates, etc.
- Establish and maintain effective working relationships with management, residents, and the relevant team members.
- Performs related duties as assigned.

**Knowledge / Ability / Skill**
- Business communication practices and procedures.
- Basic principles of maintaining and updating schedules and creating effective notifications
- Experience handling sensitive and confidential information and material
- Principles and practices of effective recordkeeping and records management.
- Relevant administrative rules, regulations, policies, and procedures.
- Customer service standards, methods, and procedures.
- Proficient in MS Office; Word, Excel and Outlook-Calendar, TEAMs
- Must have excellent verbal and written communication and outstanding customer service skills, communicate clearly and effectively, both written and orally.
- Detail-oriented, highly organized, self-motivated and ability to prioritize tasks and projects with limited direction and time constraints.
- Ability to be resourceful and proactive in dealing with issues that may arise
- Must be a good culture fit: Open-minded, positive attitude and team player. Be able to work independently and as a team to complete assignments in a timely manner.
- Interact professionally with all office visitors and incoming callers.
- Develop, evaluate, and recommend improvement to programs, projects and customer service delivery procedures.
- Identify, analyze, evaluate, and recommend solutions to a variety of problems.
- Organizing, prioritizing, assigning, reviewing, monitoring, and evaluating work.

**EDUCATION / EXPERIENCE REQUIREMENTS**:

- High school diploma. A Bachelor's degree in Business, Public Administration, Real Estate, or other related field is preferred.
- Background in management, social work, or real estate
- 1-2 years of relevant experience

Pay: $22.50 - $34.50 per hour

Expected hours: 50 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Overtime

Work Location: In person

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