Tenant Resident Specialist

3 weeks ago

Troy, United States MDG Design and Construction Full time
Job DescriptionJob Description

JOB SUMMARY:

Provides administrative support to the property operation function of an owned and/or leased properties and facilities by communicating and coordinating with staff and tenants' regarding issues, requests and concerns.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Under general supervision, performs the following duties as they relate to all owned and leased properties and facilities:

· Receives, tracks, and responds to requests, complaints, issues and inquiries from tenants and employees.

· Performs site inspections to assess maintenance needs, safety hazards, customer issues, landscape needs, curb appeal, signage, and other amenities.

· Prepare and maintain schedule related to tenant moves, construction work by unit, and any work that would disrupt resident's general enjoyment of the site.

· Assist in posting notifications of disruptive work.

· Performs a variety of administrative tasks in connection with the office operation, including preparing a variety of reports, correspondence, and agendas.

· Prepares and distributes notices to tenants regarding a variety of issues, including upcoming work, construction status updates, etc.

· Establish and maintain effective working relationships with management, residents, and the relevant team members.

· Performs related duties as assigned.

 

Knowledge / Ability / Skill

· Business communication practices and procedures.

· Basic principles of maintaining and updating schedules and creating effective notifications

· Experience handling sensitive and confidential information and material

· Principles and practices of effective recordkeeping and records management.

· Relevant administrative rules, regulations, policies, and procedures.

· Customer service standards, methods, and procedures.

· Proficient in MS Office; Word, Excel and Outlook-Calendar, TEAMs

· Must have excellent verbal and written communication and outstanding customer service skills, communicate clearly and effectively, both written and orally.

· Detail-oriented, highly organized, self-motivated and ability to prioritize tasks and projects with limited direction and time constraints.

· Ability to be resourceful and proactive in dealing with issues that may arise

· Must be a good culture fit: Open-minded, positive attitude and team player. Be able to work independently and as a team to complete assignments in a timely manner.

· Interact professionally with all office visitors and incoming callers.

· Develop, evaluate, and recommend improvement to programs, projects and customer service delivery procedures.

· Identify, analyze, evaluate, and recommend solutions to a variety of problems.

· Organizing, prioritizing, assigning, reviewing, monitoring, and evaluating work.

EDUCATION / EXPERIENCE REQUIREMENTS:

· High school diploma. A Bachelor's degree in Business, Public Administration, Real Estate, or other related field is preferred.

· Background in management, social work, or real estate

· 1-2 years of relevant experience

Job Type: Full-time

Schedule:

  • Expected Hours: 50 hours / week (which is 10 hrs OT)
  • Day shift
  • Monday to Friday

Work Location: In person

Pay: $22.50 - $34.50 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

 

Company DescriptionMDG Design and Construction is a a family Construction and Development business that is driven by a genuine passion to create affordable housing that low-income New Yorkers would be proud to call home.

Whether creating homeownership opportunities or rescuing distressed buildings, the people-first philosophy inspired by our principals almost 30 years ago continues to guide our work, allowing us to successfully restore neighborhoods and improve the lives of local residents.Company DescriptionMDG Design and Construction is a a family Construction and Development business that is driven by a genuine passion to create affordable housing that low-income New Yorkers would be proud to call home. \r
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Whether creating homeownership opportunities or rescuing distressed buildings, the people-first philosophy inspired by our principals almost 30 years ago continues to guide our work, allowing us to successfully restore neighborhoods and improve the lives of local residents.

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