See more Collapse

Delivery Station Customer Service Associate

1 month ago

Phoenix, United States Amazon.com Services LLC Full time

High School or equivalent diploma
- Previous experience in Customer Service
- Ability to effectively prioritize work time to ensure efficiency
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple web browsers, data base searching and instant messenger tools

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.

Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:

- Empathizing with and prioritizing customer needs
- Upholding company values and respecting every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Consistently composing grammatically correct, concise, and accurate written responses to customer issues
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible Full-Time (40+ hours per week) schedule

Performing the following tasks, with or without reasonable accommodation:

- Carry, lift, push and pull up to 49 pounds
- Frequently push, pull, squat, bend and reach
- Stand and walk during shifts lasting up to 12 hours
- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazon’s logistics, you’ll develop logístical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the team
Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.

Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.

Phoenix, AZ, USA
- Bachelor Degree or equivalent work
- related experience
- Proficiency in verbal and written communication skills
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

We have other current jobs related to this field that you can find below

  • Customer Service 2

    2 weeks ago

    Phoenix, Arizona, United States Pilot Freight Service Full time

    ** Customer Service 2** **Job Category****:** Stations-West **Requisition Number****:** CUSTO004440 Showing 1 location **Job Details** **Description** **Piot Freight Service is seeking a full time Customer Service Agent 2 for out Phoenix, AZ location.** **Responsibilities:** Frequent and accurate communication to customer, cartage agents, and other station...

  • Delivery Driver

    1 month ago

    Phoenix, United States Powerforce Delivery Full time

    Job DescriptionJob DescriptionThis is a 1099 contract position.Our company has been providing delivery services in the area for over 20 years. We're very interested in helping people who drive regular cars, small trucks, hatchbacks, and station wagons make money.We have a couple of new positions that are opening with our customers, and we are looking for...

  • Delivery Service Associate

    4 weeks ago

    Phoenix, United States Capistrano s Bakery Inc Full time

    Job DescriptionJob DescriptionPosition: Delivery Services AssociateReports To: Delivery Services Team LeaderDate: 2021Job Summary & Key FocusOur Delivery Services Associate is responsible for distributing our bakery products to our many foodservice customers efficiently and on-time every delivery day, per each customer’s requirements and expectations. The...

  • Delivery Services Associate

    1 month ago

    Phoenix, United States Capistrano s Bakery Inc Full time

    Job DescriptionJob DescriptionPosition: Delivery Services AssociateReports To: Delivery Services Team LeaderJob Summary & Key FocusOur Delivery Services Associate is responsible for distributing our bakery products to our many foodservice customers efficiently and on-time every delivery day, per each customer’s requirements and expectations. The duties...

  • Delivery Associate

    2 weeks ago

    Phoenix, Arizona, United States Desert Compass Logistics LLC Full time

    Job DescriptionJob DescriptionPOSITION TITLE: Delivery AssociateREPORTS TO: Operations ManagerLAST REVISED: September 2023Position Summary: The primary responsibility of the Delivery Associate is to deliver packages for Amazon while driving an assigned route.*Pay range is $ $22.25 an hour* *Must be 21 years or older to apply*Desert Compass Logistics is a...

  • Station Agent-Customer Service

    1 month ago

    Phoenix, United States McGee Air Services, Inc. Full time

    **STATION AGENT-CUSTOMER SERVICE** Station Agents are key members of McGee and perform duties necessary to provide passenger support with a focus on Safety and Service. This role works in a fast-paced environment providing travel assistance to passengers in both above and below wing functions. **KEY SKILLS** * Promote and maintain a culture of safety at all...

  • Delivery Associate

    1 month ago

    Phoenix, United States Lime Logistics LLC Full time

    Job DescriptionJob DescriptionJob detailsSalary$19.75 an hourJob TypeFull-timePart-timeQualificationsDriver's License (Required)Driving: 1 year (Preferred)BenefitsPulled from the full job description401(k)Dental insuranceFlexible scheduleHealth insurancePaid time offVision insuranceFull Job DescriptionAbout Lime Logistics:Team Work … Customer Obsessed...

  • Station Chief

    6 days ago

    Phoenix, United States Buffalo Market Full time

    Station Chiefs **About Us**: Buffalo is a tech-enabled innovative food distributor helping some of the biggest retailers and brands reduce out of stocks and prevent waste. Through our proprietary real time distribution software platform and our extensive, asset-light network of food distributors, we are solving some of the biggest, most painful grocery...

  • Station Supervisor

    4 weeks ago

    Phoenix, United States McGee Air Services Full time

    **McGee Air Services, an Alaska Airlines company, is looking for an Station Supervisor at PHX.** **The pay range is $28.01-$31.72 an hour.** The Station Supervisor, will foster and support an inclusive and high-performance operation where customer service is at the forefront. This role assigns and oversees the work of Airport Services team members,...

  • Customer Service Rep

    1 month ago

    Phoenix, United States Johnson Service Group Full time

    Job DescriptionJob Description Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is currently looking for a Customer Service Rep with   2-5 YEARS’ experience working in a Manufacturing or Aerospace environment. This is a Temp-Direct hire opportunity with an Electronics company in Phoenix, AZ.Salary:...

  • Customer Service Representative

    3 weeks ago

    Phoenix, United States Acro Service Corp Full time

    ummary:The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed....

  • Station Supervisor

    3 weeks ago

    Phoenix, United States McGee Air Services Inc Full time

    McGee Air Services, an Alaska Airlines company, is looking for an Station Supervisor at PHX.The pay range is $28.01-$31.72 an hour. The Station Supervisor, will foster and support an inclusive and high-performance operation where customer service is at the forefront. This role assigns and oversees the work of Airport Services team members, stepping in to...

  • Customer Service Associate

    2 months ago

    Phoenix, United States The Massachusetts Mutual Life Insurance Company Full time

    Were growing, and our clients deserve the best. As a remote Customer Service Associate within our Life Call Center, youll have an opportunity to develop highly personalized experiences for our customers. In this role, as well as all roles within Ma Customer Service, Associate, Customer Experience, Service, Retail

  • Station Supervisor

    4 weeks ago

    Phoenix, United States McGee Air Services Full time

    Job DescriptionJob DescriptionMcGee Air Services, an Alaska Airlines company, is looking for an Station Supervisor at PHX.The pay range is $28.01-$31.72 an hour.The Station Supervisor, will foster and support an inclusive and high-performance operation where customer service is at the forefront. This role assigns and oversees the work of Airport Services...

  • Routed Delivery Driver

    1 week ago

    Phoenix, United States Powerforce Delivery Full time

    Job DescriptionJob DescriptionPower Force of AZ is looking for delivery drivers for medical deliveries to residential customers Monday through Saturday.This is a 1099 contract position with full time and part time hours.You will need to obtain a DBA/Trade Name from the secretary of state of Arizona. $10 fee and is good for 5 years.Driver's will pick up...

  • Routed Delivery Driver

    4 weeks ago

    Phoenix, United States Powerforce Delivery Full time

    Job DescriptionJob DescriptionPower Force of AZ is looking for delivery drivers for medical deliveries to residential customers Monday through Saturday.This is a 1099 contract position with full time and part time hours.You will need to obtain a DBA/Trade Name from the secretary of state of Arizona. $10 fee and is good for 5 years.Driver's will pick up...

  • Customer Service Associate

    6 days ago

    Phoenix, United States W.L. Gore & Associates Full time

    **About the Role**: The Medical Products Division is looking for a Customer Service Associate to join our Field Sales Associate Customer Service team. In this role, you will provide superior service and solutions to our internal customers by supporting our medical devices that improve the lives of patients worldwide. This position can be located at our Deer...

  • Home Delivery Contract Carrier

    3 weeks ago

    Phoenix, United States Home Delivery Inc Full time

    Home Delivery Inc. is currently contracted by high-end retailers for facilitating home delivery and white glove installation services to our customers. We are seeking experienced Independent Contractors to meet the needs of these retailers (our customers). If you are interested in expanding your Motor Carrier business, then contracting with HDI represents a...

  • Customer Service Associate

    4 weeks ago

    Phoenix, United States W.L. Gore & Associates Full time

    **About the Role**: The Medical Products Division is looking for a part-time Customer Service Associate to join our Customer Service team. In this role, you will provide superior service and solutions to our customers by supporting our medical devices that improve the lives of patients worldwide. This position can be located at our Deer Valley 2 facility in...

  • Customer Service Associate

    1 month ago

    Phoenix, United States Michaels Stores Full time

    Customer Service Associate page is loaded **Customer Service Associate** **Customer Service Associate** locationsLaveen-7800 S 59th Ave time typePart time posted onPosted Today job requisition idR00127221 Store - Laveen, AZ**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions...