Service & Installation Coordinator

4 days ago

Haverhill, United States Broco Oil Full time

**Who We Are**

If you’re ready to be challenged and build your career alongside the best of the best, you’ve come to the right place.

Broco Energy is a family owned, operated, and above all, _oriented _company. We are in an exciting phase of rapid growth and are building the team that will take our services to the next level.

Our customers don’t listen to sales pitches or upsells - they receive solid advice and guidance to make the best decisions for their home and family.

Benefits include:

- **100% company-paid premiums** for medical, dental, and vision insurance
- Paid vacation, sick, and holidays
- Simple IRA with matching
- Life insurance on us
- and more

Recent awards include:

- Veteran-Owned Small Business of the Year (2019)
- Largest Veteran-Owned Business in Massachusetts (2021; 2022; 2023)
- Family-Owned Business of the Year (2022)
- Join our team and experience the Broco Difference_

**The Service & Installation Coordinator is primarily responsible for the following functions**:

- **Service**_
- Answers phones and addresses customer inquiries in a prompt, professional, and courteous manner.
- Exercises precise attention to detail when onboarding new customers and servicing customer accounts, ensuring that all accounts are kept up to date.
- Schedules all service and cleaning appointments, and keeps Technicians informed of any changes.
- **Installation**_
- Oversees the coordination of all installation and system conversion contracts.
- Collaborates with the Service Manager to schedule the Installation team.
- Places orders for equipment, schedules subcontractors, and verifies permitting ahead of an installation.
- Facilitates communication between Installation team, subcontractors, suppliers, and customers to ensure clear and timely information exchange.
- Assists the Service Manager in tracking budgetary expenses.
- Monitors project progression, addresses issues that may arise within scope of responsibility, and communicates project updates to Service Manager.
- Acts as the first point of contact for installation customers, addressing inquiries, providing updates, and ensuring a positive customer experience throughout the process.
- Completes installation-related billing and assists customers through budgeting and financing process.
- **General**_
- Provides general administrative support to the Service Manager.
- During seasonal peaks and high demand hours, may provide backup for Customer Service.
- Performs all other similar duties as required.

**Required Qualifications**:

- High school degree or equivalent.
- 3-5 years’ experience in heating/cooling, HVAC, or related industry.
- Strong working knowledge of the service and installation processes.
- Proficient in Microsoft Suite.
- Ability to work extended hours as necessary, especially during peak demand seasons.

**Preferred Qualifications**:

- Prior experience working for a fuel company.
- Experience with Blue Cow and/or Ignite software.
- Bilingual in English or Spanish.
- Broco Energy is a family-friendly workplace. Well-behaved dogs are regularly in the office and children are frequently present. There is a shy cat on the second floor._
- Broco Oil, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability._

Pay: From $25.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday
- No nights
- Overtime
- Year round work

Travel requirement:

- No travel

People with a criminal record are encouraged to apply

Application Question(s):

- Is your resume up to date?

**Experience**:

- HVAC: 3 years (required)

Work Location: In person

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