Structured Cabling Technician
1 week ago
**NYU Langone Health** is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. _For more information, go to _nyulangone.org_, a_nd interact with us on _LinkedIn_, _Glassdoor_, _Indeed_,_ _Facebook_, _Twitter_, _YouTube_ and _Instagram_._
**Position Summary**:
We have an exciting opportunity to join our team as a Structured Cabling Technician.
In this role, the Structured Cabling Analyst will be responsible for coordinating day-to-day cabling requests (Patches, Moves, Adds and Changes) to meet service goals and expectations of the user community. Service Requests, Incidents and Tasks are logged and distributed within our ITSM tool (Heat/Ivanti) on a daily basis. Typical respondent process is to assess the requirements, acquire pricing from one of our certified pool of vendors, coordinate chargeback according to policy, schedule and execute the cabling request. This is for work within the hospital as well as the off-sites. Visitation to these sites will be required at the discretion of the Analyst to best deliver quality and timeliness.
The Analyst will also be required to assist in the monitoring and management of our BDF/IDFs within and outside NYULHs hospital campuses. It includes monitoring the health of these facilities for overall cleanliness, cable management, power and cooling conditions and participating in the maintenance of best practices and standards. It also includes Identifying risks to service and escalating to the proper party responsible for remediation, maintaining rack elevations and addressing security concerns.
**Responsibilities**:
**SKILLS/QUALIFICATIONS**
- Day to day operations
- Triage daily tickets and scheduling of related works
- Assemble Work Order packages for cabling vendors
- Manage to completion and close out of work orders issued to Vendors
- Provide troubleshooting assistance and emergency coverage. Including outside of normal working hours
- With assistance and collaboration from DC Ops team:
- Provide support and resolution to technical issues relate to devices managed in Technology Rooms
- Assist with vendor access and supervision
- Manage and maintain secure entries into Technology Rooms
- Manage inventory of assets in IDF/BDF’s data center
- Manage and update rack elevations
- Manage support of devices through use of tools and automate when possible
- Strong knowledge of Structured Cabling products (copper and fiber) and standards
- Knowledge of power (UPS systems) and cooling systems as it related to IT support environments
- Change Management and assistance for shutdowns and service impacting events
- Other related duties
- **EDUCATION AND EXPERIENCE**
Minimum experience of 5 years in IT support and/or IT facilities roles. Has the ability to work across teams and work alone. Strong technical skills with basic networking and desktop systems. Have the ability to understand goals so prioritization and execution of tasks meet expectations.
- Strong customer-service orientation
- Excellent understanding of the organization’s goals and objectives
- Excellent written and oral communication skills
- Excellent listening and interpersonal skills
- Ability to communicate ideas in both technical and user-friendly language
- Highly self-motivated and directed
- Keen attention to detail
- Able to prioritize and execute tasks in a high-pressure environment
- All other duties as assigned
**Minimum Qualifications**:
To qualify you must have a BA/BS degree with 2 or more years of related experience.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $62,400.00 - $74,989.06 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
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