Loan Servicing Specialist
4 weeks ago
The Loan Servicing Specialist is responsible for the loan daily reporting, loan payment & property tax monitoring, compliance documents and disbursing funds for residential loans. Handle Loan Payment(s), Late Charge(s), NSF payment(s), Non-post/Rejected item(s) and GL monitoring/reconciliation(s) daily. Perform courtesy call loan payment follow-up prior to last day of grace period. Coordinate and update Credit Admin Dept. for the property tax payment status. Assist client issues and inquiries for servicing of loans.
**QUALIFICATIONS**:
- Bachelor’s degree in Business Administration or related field or equivalent work experience preferred.
- Ability to retain a broad knowledge of tasks performed in the lending functions.
- Ability to analyze and organize financial information and perform complex financial calculations.
- General knowledge of lending regulations, lien laws, and loan documentation.
- Present a professional image in dealing with customers, interdepartmental, and external representatives.
**KNOWLEDGE, SKILLS, ABILITIES REQUIRED**:
- Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
- Ability to respond effectively to the most sensitive inquiries or customer complaints.
- Good analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
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