Partner Operations Manager, Prime Video

2 weeks ago

New York, United States Amazon.com Services LLC Full time

Bachelor’s degree or equivalent experience
- Strong attention to detail, end-to-end ownership, and driving results
- Strong verbal/written communication, including an ability to effectively communicate with both business and technical teams.
- Experience leading cross-functional teams to deliver products and projects on tight deadlines
- Experience coordinating complex program development cycles
- Must be able to think creatively, deal with ambiguity, and manage changing and competing priorities
- Experience managing, analyzing, presenting, and communicating relevant results to senior management

How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do.

We are searching for a Partner Operations Manager who can hold a leadership position in building strategic partnership with world-renowned studios, oversee global content publication, be passionate about processes and innovation, and navigate in a complex environment with both business and technical aspects. This role demands a high capacity to Learn and Be Curious, Invent and Simplify, Bias for Action, and Deliver Results as we need to be continually adapting to the fast-moving environment and push to drive efficiency and simplification for global customers.

Key job responsibilities
- Own partner performance metrics, holding partners accountable to Amazon delivery specifications and continuing to raise the bar on partner performance, building strategic partner relationships with partner executive teams, consistently leaving it better than you found it
- Contribute to defining product value propositions, advantages, and limitations
- Be engaged in product development with our product managers and our engineering teams, ensuring operator use cases are correctly represented
- Driving operational efficiency by continually refining operational processes and influencing Product/engineering teams to enable automation

Culver City, CA, USA | New York, NY, USA | Seattle, WA, USA
- Experience in the Digital Supply Chain, Account Manager or Relationship Manager with large global organizations
- Demonstrated ability to work cross-functionally with engineering, design, and marketing/business counterparts to deliver online products/services
- Advanced skills and experience with Excel and Access, or similar database
- Ability to understand customers and their behavior in order to drive new feature development
- Experience in Account Management, Partner Management, Supply Chain/Operational Management, or business development
- Exceptional interpersonal and communication skills, including strong writing and speaking skills
- Advanced ability to draw insights from data and clearly communicate them (verbal/written) to the stakeholders and executives as required
- Broad commercial awareness developed in a fast-moving environment
- Be self-driven, and show ability to deliver on ambiguous projects with incomplete or imperfect data
- Master’s degree

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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