Service Designer

4 weeks ago

McLean, United States Steampunk Full time

Overview:
Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the explosive collision of human-centered design and traditional government contracting. We are an employee-owned company with a startup mindset and time-tested approaches tailored for the federal government. We’re passionate about creating solutions that are impactful, practical, and scalable while meeting our clients’ ever-changing needs. We believe in empowering our people to find creative solutions to intractable problems. We believe the best environment in which to grow and thrive is outside our comfort zone. We believe that while good design makes for a good product, human-centered design makes for an excellent one.

Contributions:
As a **Service Designer**, you will be responsible for guiding government clients through our Design Intelligence framework, incorporating human-centered methods to solve end to end organization and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, making sure their needs are considered and met within a proposed solution.

Responsibilities include:

- Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives
- Conduct workshops and interviews to frame pain points and opportunities; define problem statements and validate hypothesis
- Synthesize research and data to communicate insights and make recommendations that will shape mission/program strategy, service and workflow innovations, and a compelling future experience vision
- Create journey maps, service blueprints, vision road maps, personas, ecosystem and experience maps that articulate needs, gaps, and actionable recommendations for organizational and process improvements
- Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment
- Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how research should be integrated into technological considerations
- Ensure all deliverables across a variety of projects are produced at the highest quality

Qualifications:
**Qualifications**
- Ability to obtain a U.S. government Public Trust Security Clearance
- 4+ years of experience in human centered design, service design, and/or customer experience design
- Current portfolio demonstrating ideology, methods, tools, skills, and craft
- Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing stories and story pointing
- Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart
- Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome
- Experience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers
- A natural curiosity for solving problems coupled with strong analytical skills
- A collaborative nature with excellent written communication and presentation skills
- Experience working in a project-based environment
- Degree or equivalent experience in HCD, and/or service design

**Bonus Points**
- Previous work experience in or with the federal government
- Previous work experience as a consultant

About **steampunk**:
**About Steam**punk**
- We are an equal opportunity _employer_ and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk _participates_ in the E-Verify program._

  • Service Designer

    1 week ago

    McLean, United States Steampunk Full time

    Overview: As a Steampunk **Service Design Consultant**, you will be responsible for guiding government clients through design thinking processes to generate creative, practical, and effective solutions to their pressing challenges in strategy, process, technology, and service delivery. You will co-create solutions with clients to improve the success of...

  • Service Designer

    2 weeks ago

    McLean, United States Steampunk Full time

    Overview: As a Steampunk **Service Designer**, you will be responsible for guiding government clients through design thinking processes to generate creative, practical, and effective solutions to their pressing challenges in strategy, process, technology, and service delivery. You will co-create solutions with clients to improve the success of technology...

  • Service Designer

    3 weeks ago

    McLean, United States Steampunk Full time

    Overview: As a Steampunk **Service Designer**, you will be responsible for guiding government clients through design thinking processes to generate creative, practical, and effective solutions to their pressing challenges in strategy, process, technology, and service delivery. You will co-create solutions with clients to improve the success of technology...

  • Manager, Service Designer

    1 week ago

    McLean, United States Capital One Full time

    Locations: VA - McLean, United States of America, McLean, Virginia Manager, Service Designer - The Accelerator At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity,...

  • Design Consultant

    2 weeks ago

    McLean, United States Ballard Designs Full time

    The Opportunity Our retail expansion in main markets starts with hiring not only the best leaders but also hiring a stellar team. As a Design Consultant, you will be responsible for many facets of elevating our guest experience with an emphasis on nurturing the growth of our complimentary design service. Your partnership with other Design Consultants will...

  • Principal Associate, Product Design: Content Design

    2 months ago

    McLean, United States Capital One Financial Corporation Full time

    Locations: VA - McLean, United States of America, McLean, Virginia. Principal Associate, Product Design: Content Design - Tech.xd. Were seeking a mid-level content designer to join one of our Enterprise Product & Experience design (EPX.xd) teams ded Design, Content, Product, Associate, Principal, Designer, Banking, Business Services

  • Disruption Designer

    3 weeks ago

    McLean, United States Steampunk Full time

    Overview: **Design. Disrupt. Repeat.** Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the explosive collision of human-centered design and traditional government contracting. We are an employee-owned company with a startup mindset and time-tested approaches tailored for the federal government....

  • Floral Designer

    3 weeks ago

    McLean, United States MyFlorist Full time

    HIRING FOR MOTHERS DAY!! Florists and floral designers We are hiring excellent flower artists for temp and permanent positions! Must have experience with everyday floral designing - traditional, modern, exotics, etc. Flower bouquets, arrangements, gift baskets and making beautiful presentations. Must be able to assist cleaning, prep, and processing of...

  • Appian Designer

    3 weeks ago

    McLean, United States Vision Point Systems Full time

    Vision Point Systems is hiring for experienced Appian Designer position based in our Tysons, VA location. We are seeking candidates with at least 1 year of project experience and the Appian Associate Developer Certification. This is both a customer-facing and technical position. The candidate must currently be an Appian-certified designer. The candidate...

  • Appian Designer

    3 weeks ago

    McLean, United States Vision Point Systems, Inc. Full time

    Job DescriptionJob DescriptionVision Point Systems is hiring for experienced Appian Designer position based in our Tysons, VA location. We are seeking candidates with at least 1 year of project experience and the Appian Associate Developer Certification.This is both a customer-facing and technical position. The candidate must currently be an Appian-certified...

  • Immersive Designer

    2 weeks ago

    McLean, United States Booz Allen Hamilton Full time

    Immersive Designer The Opportunity: Are you ready to create an unforgettable immersive experience? As an immersive designer, you know how to bridge the gap between art and engineering by creating meaningful narratives that engage users’ imaginations. Using interaction design techniques, you can create solutions for the applications and demonstrations...

  • Assistant Landscape Designer

    4 days ago

    McLean, United States McHale & McHale Landscape Design, Inc. Full time

    Description:About McHale Landscape DesignMcHale Landscape Design is a single-source residential landscape design-build firm with a highly educated, experienced, passionate staff of designers, masons, carpenters, and landscape technicians. For 40 years, the focus has been the design, construction and maintenance of extraordinary residential gardens, pools,...

  • Design Strategist, Lead

    3 weeks ago

    McLean, United States Booz Allen Full time

    Design Strategist, Lead **Key Role**: **Basic Qualifications**: - 7+ years of experience in design strategy and service design - Experience with design thinking, design research, business design, or customer experience strategy - Experience with supporting client-facing projects - Experience with working on an end-to-end service design project - Experience...

  • Experience Designer

    2 weeks ago

    McLean, United States Booz Allen Hamilton Full time

    Experience DesignerThe Opportunity:Are you passionate about helping organizations design high-visibility mission-critical websites for use by senior and executive-level leadership? The Digital Experience team is looking for candidates to help convert client needs and requirements into graphically innovative digital designs. In this role, you will execute...

  • Architect & Interior Designer

    3 weeks ago

    McLean, United States Markon Solutions Full time

    **Job Description**: Founded in 2007, Markon is a nationally recognized consulting firm headquartered in Falls Church, Virginia. With employees in seven states and overseas, we support the intelligence community, defense and civilian sectors, as well as commercial clients. Markon is committed to advancing clients through project management and business...

  • Journeyman- Graphic Designer

    3 weeks ago

    McLean, United States DarkStar Intelligence LLC Full time

    Job DescriptionJob DescriptionJourneyman- Graphic DesignerPosition SummaryDarkStar Intelligence is seeking a Journeyman Graphic Designer to support a federal government client in McLean, Virginia, positions are also available in Bethesda, MD. Location: McLean, VAFLSA Status: Regular, Full-TimeSecurity Clearance Level: TS/SCI with Counterintelligence...

  • Lead UX Designer

    4 weeks ago

    McLean, United States Eliassen Group Full time

    **Hybrid - 3 days a week onsite in McLean, VA.**Our financial services client is looking for a Lead UX Designer to join their team.We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.Pay Rate: $55.00 -...

  • Senior - Graphic Designer

    3 weeks ago

    McLean, United States DarkStar Intelligence LLC Full time

    Job DescriptionJob DescriptionGraphic DesignerPosition Summary  DarkStar Intelligence, a distinguished provider of intelligence and security services, is actively seeking a seasoned Graphic Designer to join our team, supporting a federal government client. This full-time position is based in Bethesda, MD, and requires candidates to hold a TS/SCI security...

  • Instructional Designer

    3 weeks ago

    McLean, United States L. Jackson Associates LLC obo Cognito Cyber Group Full time

    **About us** Cognito Cyber Group (CCG) is a diverse I.T. services firm delivering essential expertise in the following fields to the Intelligence Community (IC) & Department of Defense (DOD): Cyber Security; Insider threat; I.T. support; Data Center Engineering. CCG specializes in cutting edge solutions through program support/management and Lifecyle...

  • Design Consultant

    1 week ago

    McLean, United States Qurate Retail Group Full time

    The OpportunityOur retail expansion in main markets starts with hiring not only the best leaders but also hiring a stellar team. As a Design Consultant, you will be responsible for many facets of elevating our guest experience with an emphasis on nurturing the growth of our complimentary design service. Your partnership with other Design Consultants will...