Customer Service Representative

1 month ago

Buffalo Grove, United States Profile Products LLC Full time

**Position Summary**

Profile Products LLC is seeking a customer service representative to join our service team that supports a rapidly growing business. We are seeking an individual with customer service experience in domestic and/or international order fulfillment although the prime area of responsibility will be domestic business.

**Duties and Responsibilities**

Order Process

Enter orders/changes into Profile’s ERP system.

Work closely with production, shipping and third-party logistics partners to ensure customer’s order and delivery expectations are met.

Act as the key liaison between the production and shipping teams at Hickory, NC and Conover, NC to ensure information regarding production and order fulfillment is communicated in a timely fashion.

Verify pricing on customer orders is correct and approved variances are entered into Microsoft Dynamics CRM for any special pricing situations.

Process any credit and/or debit memo necessary to adjust customer’s account.

Review and approve any international freight invoices.

Data Base Management

Enter and maintain customer information in Profile’s ERP system.

Complete and update Profile Customer Master database records.

Customer Complaint Forms

Process and monitor all Customer Complaint Forms from inception to resolution as per established procedure.

Maintain and update the complaint form and the tracking log. Initiate follow up with assigned responsible party.

Resolve any issues by performing appropriate approved actions such as product return, credit memo or free goods. Keep records of all customer interactions regarding the issue.

Communicate with customer and inform them of resolution taken by Profile.

Interface with team members on root-cause identification, customer restitution, and process improvement to avoid future occurrences.

Customer Support

Communicate and coordinate with shipping coordinators to facilitate timely and accurate order fulfillment.

Obtain and provide freight quotes domestic and international to customers and sales team members to assist in gathering prospective sales from new and existing customers.

Contact customers to pick-up orders that are ready but have not shipped.

Understand all products to provide resolution to customer inquiries.

Provide open orders reports to customers and sales.

Manage and update request dates for customer shipment needs accordingly.

Sales Outreach

Regularly contact customers to facilitate the submission of orders per sales forecast and special promotions such as the Early Order Program. Notify relevant Account Managers when customers are not placing orders according to sales forecasts or prior communications.

Assist the sales team with new product launches. Verify literature and sell sheets were received by the customer.

Process requests for literature and trial sample orders including monitoring product replenishment and timely fulfillment of customer requests.

  • Customer Service Representative

    1 month ago

    Buffalo Grove, Illinois, United States Circle K Full time

    Store : 1200 N Arlington Heights, Buffalo Grove, Illinois 60089Availability - Shift/Days Overnight Shift - All Days (ranging from 10pm to 7am)Customer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no...

  • Customer Service Representative

    2 weeks ago

    Buffalo Grove, United States Brandt Box & Paper Co., Inc. Full time

    Are you looking for a career as opposed to just a job? Our customer service representative position is in Buffalo Grove in the Northwest Suburbs of Chicago. This role includes multiple functions, so each day is different and exciting! Brandt Box is a third-generation, family-owned business that has been providing packaging solutions since 1952. We are...

  • Customer Service Representative

    4 weeks ago

    Buffalo Grove, United States Barentz Full time

    **Customer Service Representative** Full Job Description We are looking to add to our team a full-time Customer Service Representative who will be responsible for customer relations, invoicing, order processing, and providing direct support to the customer and sales team to Create Customer Success. Essential Duties and responsibilities Receive and handle...

  • Csr - Customer Service Representative

    4 days ago

    Buffalo Grove, United States InTech Direct Full time

    **Job description** **Are you looking for a long-term customer service career?** InTech Direct, a Buffalo Grove, Illinois Company, has been helping customers create memorable, quality gift cards for over 25 years. Our client list includes Target, Home Depot, and Amazon, to name a few. We have achieved this with proprietary technologies, knowledgeable staff,...

  • Csr - Customer Service Representative

    6 days ago

    Buffalo Grove, United States InTech Direct Full time

    Job Overview: InTech Direct, a Buffalo Grove, Illinois Company, has been helping customers create memorable, quality gift cards for over 25 years. We have achieved this with proprietary technologies, knowledgeable staff, and innovative drive. Due to growing business needs, we have a career opportunity for a customer service representative. Each day, InTech...

  • Customer Service Representative

    2 weeks ago

    Buffalo, Minnesota, United States CorTrust Bank Full time

    Customer Service Representative I Blaine, MN, US 3 days ago Full Time - Over 35 Hours/week Customer Service Representative I Mound, MN, US 3 days ago Part Time 20-30 Hours/week Customer Service Representative I Aberdeen, SD, US 11 days ago Part Time 20-30 Hours/week Customer Service Representative I Monticello, MN, US 12 days ago Full Time - Over 35...

  • Customer Service Representative

    3 weeks ago

    Buffalo, United States A-Line Staffing Solutions Full time

    A-Line staffing is hiring for a Remote Benefits Customer Service Representative in Buffalo, NY If interested APPLY NOW for IMMEDIATE consideration Brittney Blackman | bblackman@alinestaffing.com Benefits Customer Service Rep Highlights: This position Customer Service, Customer Service Representative, Representative, Patient Services, Staffing, Benefits,...

  • Customer Service/call Center Representative

    2 weeks ago

    Buffalo Grove, United States TekwissenGroup Full time

    Like a CSR (Customer Service Representative) I, a CSR II provides the same core customer service support to the organization by responding to customer inquiries about product, price and lead time; accepts, verifies, enters and confirms customer orders; may process warranty and/or return orders and related reimbursements. - Receives, processes and verifies...

  • Insurance Customer Service Representative

    3 weeks ago

    Cottage Grove, United States Greater Insurance Service Corp. Full time

    Company DescriptionGreater Insurance Service Corp is an insurance agency representing multiple carriers and products to meet the specific needs of our customers. Our agency provides various life, health, property, and casualty insurance products nationally. We're committed to improving our clients' protection coverage and delivering excellent customer...

  • Customer Service Representative

    4 days ago

    Buffalo, United States A-Line Staffing Solutions Full time

    A-Line Staffing is now hiring a Remote Customer Services Representative in the Buffalo NY, Minneapolis MN, Pittsburgh PA, Richardson TX, and San Diego CA Area. The Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week. If you are interested in this...

  • Customer Service Representative

    3 weeks ago

    Buffalo, United States Universal Energy Solutions Full time

    Job DescriptionJob DescriptionUniversal Energy Solutions is a renowned company in the energy industry, specializing in providing sustainable energy solutions. We are currently seeking a dedicated and friendly Customer Service Representative to join our team. As a Customer Service Representative, you will be the main point of contact for our customers,...

  • Customer Service Representative

    3 weeks ago

    Buffalo, United States Universal Energy Solutions Full time

    Universal Energy Solutions is a renowned company in the energy industry, specializing in providing sustainable energy solutions. We are currently seeking a dedicated and friendly Customer Service Representative to join our team. As a Customer Service Representative, you will be the main point of contact for our customers, ensuring their satisfaction and...

  • Customer Service Representative

    4 weeks ago

    Buffalo, United States U-Haul Full time

    **job category research study** We want to make job hunting easier by updating the structure of job titles and categories to improve upon the job search experience. Please participate in a brief drag-and-drop activity to let us know how you recognize and relate to general job classifications. **Customer Service Representative** **U-Haul Offers Customer...

  • Customer Service Representative

    1 month ago

    Buffalo, United States First Northern Full time

    Home **Customer Service Representative- Buffalo, WY** **CUSTOMER SERVICE REPRESENTATIVE (FULL TIME) Buffalo, WY** Major Duties / Responsibilities Include: * Providing a variety of routine financial transactions in person, via telephone and through the mail * Accurately processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash...

  • Customer Service Representative

    1 month ago

    Buffalo, United States Holiday Companies Full time

    Store 2746238: 7 N.E. 8th Street, Buffalo, Minnesota 55313 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service...

  • customer service representative

    2 weeks ago

    Buffalo, Wyoming, United States Family Dollar Full time

    Family Dollar - 307 E HART ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...

  • customer service representative

    2 weeks ago

    Buffalo, Texas, United States Family Dollar Full time

    Customer Service Representative at Family DollarProvide exceptional service to customersGreet customers and assist with selection of merchandiseComplete cash register transactionsAnswer questions regarding store and merchandiseJoin our team at Family Dollar - 556 W COMMERCE ST for a rewarding role in customer service. We are looking for dedicated individuals...

  • Customer Service Representative

    4 weeks ago

    Buffalo, United States A. Duie Pyle Full time

    ** Customer Service Representative** **Job Category****:** Administration/Office Support **Requisition Number****:** CUSTO010370 Showing 1 location **Job Details** **Description** **A. Duie Pyle currently has an opening for a Full Time Customer Service Representative!** **Family Owned and Providing Job Security since 1924** **Position Overview** * Customer...

  • Customer Service Representative

    4 weeks ago

    Buffalo Grove, United States Nick Wians State Farm Full time

    **Responsibilities**: - Be the friendly face and voice of our State Farm Agency, ensuring exceptional customer experiences - Answer customer inquiries, resolve issues, and provide accurate information promptly - Guide customers through policy inquiries, changes, and claims with confidence and empathy - Unlock your potential by cross-selling and upselling...

  • Customer Service Representative

    7 days ago

    Buffalo, United States Masis Professional Group Full time

    Customer Service RepresentativeMasis Professional Group – Buffalo, NYJob descriptionMasis Professional Group is looking for a Customer Service Representative Pay starting from $24/hour.**THIS IS A CONTRACT ROLE UNTIL July 2025**(open to extensions)Job Overview: We are looking to hire a Customer Service Representative for our Buffalo location. In this role...