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IT Analyst, Operations
4 months ago
Job Posting Start Date 04-22-2024 Job Posting End Date 06-30-2024
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.
Job Summary
The “Analyst, IT Operations” will be based in Austin, TX, reporting to the Information Technology Manager. In this role, you will be responsible for performing operational processes and procedures to ensure all IT services, systems, and infrastructure meet business needs. Day-to-day operational hold up and service delivery of the Hybrid Cloud IT infrastructure by monitoring and acknowledging to IT Infrastructure incidents through the incident tracking system. Proactively monitor systems for availability, capacity, and performance. Participate in the Patch management process, IT Business Continuity and Disaster recovery planning and testing. Computer programming to automate manual IT Ops wherever applicable.
What a typical day looks like:
- Proactive monitoring of enterprise systems to ensure they are adequately sized to meet the dynamic requirements from the business solutions.
- Ensure proper backup and retention polices are in place to ensure minimum data loss to the business in case of failures.
- Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers and cross functional teams.
- Propose system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
- Stablish and assure adherence to budgets, schedules, work plans and performance requirements.
- Research, design, code, and test new systems and system enhancements in line with the deliverables of the IT projects.
- Working with various team to effectively gather their requirements and allow you to prepare detailed program specifications and then coordinate system implementation.
- Communicate with system users, vendor hold up and investigate, trouble-shoot, and resolve system problems so that user problems are resolved quickly and satisfactorily.
- Perform and track change management and publish performance metrics. of these teams.
- Ensure the integrity and security of enterprise data on systems across Hybrid Cloud environments in accordance with business needs and industry best-practices regarding privacy, security and regulatory compliance.
What we're looking to add to our team:
- Typically requires a Bachelor’s degree or equivalent experience and training.
- Ideally requires a minimum of 6-7 years of related experience.
- Transparent, setting expectations clear, matured Project Management.
- Relationship with customers, other teams and can lead small groups.
- Collaboration skills and passion for technical challenges and operations support.
Here are a few examples of what you’ll get for the great work you provide:
- Full range of medical benefits, dental, vision
- Life Insurance
- Bonus Eligibility
- Matching 401k
- PTO
- Tuition Reimbursement
- Employee Discounts at local retailers
SS26
Job Category
IT
Is Sponsorship Available?
No
