Surgery Scheduler
2 weeks ago
Overview:
Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon:
Employee engagement, empowerment and growth
Teamwork toward our common goal - providing exceptional health care services with a passion for making lives better
An atmosphere of caring and quality that cascades throughout the organization
- Surgery Scheduler - Orthopedic Clinic, Rockford IL
- 80 Hours/2 Weeks
- Monday - Friday, Day Shift
**Responsibilities**:
- Coordinate surgery/procedure schedule and communicates with physician pertinent medical information needing attention prior to surgery. Where applicable, order necessary surgical supplies or equipment where not provided by surgery department (i.e.: implants, bariatric beds, etc.).
- Perform pre-certification per written request of provider and insurance company requirements. Ensure all required consent forms have been signed.
- Schedules pre
- and post-op appointments for patient, including history and physical, pre-anesthesia assessment, and other appointments as needed.
- Provide patients and families with general information and answer general questions regarding surgery/procedure and preparation requirements, documenting each encounter. Refer medical questions or concerns to appropriate medical staff.
- Confirm next day surgery/procedure schedule with hospital and patient.
- Perform billing quotes/payment plans per Mercyhealth Cash Collection Policy.
- Prepare surgical charge tickets for provider. Monitor billing system to ensure charges have been submitted.
- Assist with quality data abstraction and report generation as requested.
- Other duties as assigned.
Education and Experience:
- High School diploma or equivalent
- Completion of Medical Terminology course or two years medical office or medical billing experience.
- Minimum one year experience with data entry/databases and telephone customer service.
- Knowledge of Epic and/or Athena preferred
- Medical front office experience, including scheduling appointments and working with insurance billing preferred.
- Coding experience and/or certification preferred.
Culture of Excellence Behavior Expectations:
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
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