Global Customer Quality Manager

1 month ago

Bedford, United States Novanta Full time

Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.

SUMMARY:
As the Global Customer Quality Manager, you’ll oversee a team of quality professionals. Alternatively, you may be an individual contributor overseeing quality management across a global business unit(s). You’ll oversee customer quality performance, implement control processes and procedures to ensure compliance with industry standards and enhance customer satisfaction. You will maintain product standards and quality systems.

RESPONSIBILITIES:

- Leading Global Customer Quality program to enhance customer satisfaction, mitigate field performance issues and ensure robust processes are in place to avoid quality escapes from global factories.
- Work closely with key customers to resolve issues as they occur and liaison with manufacturing sites to determine root cause and implement corrective actions.
- Managing a team of Quality Assurance professionals to ensure appropriate analysis is being applied to customer returns, timely repair of returns and top-level reporting is being provided to customers. Manage end to end RMA process in line with Novanta standards.
- Developing and implementing quality metrics, conducting root cause analysis and internal quality audits to measure performance. Using results to identify areas for improvement and implementing corrective actions to prevent quality issues.
- Collaborating with cross-functional teams to improve quality and customer experience, and ensure products exceed customer standards.

General Tasks
- Maintain compliance with the quality, occupational safety and environmental regulations.
- Implementation of the instructions of the quality / environmental management representative and the occupational safety specialist

Required Experience, Education, Skills, Training and Competencies
- Bachelor of Science in a Technical Field (Electrical, Mechanical, Manufacturing, Industrial Engineering), Master of Science Preferred. Subject matter expertise in quality management or related field, with track record of achieving operational goals.
- Have 5-10 years’ experience implementing quality processes and procedures, with knowledge of regulatory requirements and standards (e.g. FDA, ISO).
- Proven ability to oversee teams, complex processes, or complex programs.
- Ability to set and manage goals, allocate resources, and make high quality, timely decisions.
- Be able to communicate effectively with all levels of the organization and collaborate with cross functional teams.
- Be able to communicate effectively and directly with Customers globally in a collaborative manner.

Travel Requirements
- None

Physical Requirements
- None

Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.

  • Director, Global Benefits

    1 week ago

    Bedford, United States Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Director, Global Benefits

    4 days ago

    Bedford, United States Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career...

  • Manager, Clinical Quality Assurance

    4 days ago

    Bedford, United States Lantheus Full time

    Lantheus is headquartered in Bedford, Massachusetts with offices in New Jersey, Canada, and Sweden. For more than 60 years, Lantheus has been instrumental in pioneering the field of medical imaging and has helped physicians enhance patient care with its broad product portfolio.Lantheus is an entrepreneurial, agile, growing organization that provides...

  • Manager, Clinical Quality Assurance

    4 days ago

    Bedford, United States Lantheus Full time

    Lantheus is headquartered in Bedford, Massachusetts with offices in New Jersey, Canada, and Sweden. For more than 60 years, Lantheus has been instrumental in pioneering the field of medical imaging and has helped physicians enhance patient care with its broad product portfolio. Lantheus is an entrepreneurial, agile, growing organization that provides...

  • Manager, Clinical Quality Assurance

    3 days ago

    Bedford, United States Lantheus Medical Imaging Inc Full time

    Job DescriptionJob DescriptionLantheus is headquartered in Bedford, Massachusetts with offices in New Jersey, Canada, and Sweden. For more than 60 years, Lantheus has been instrumental in pioneering the field of medical imaging and has helped physicians enhance patient care with its broad product portfolio. Lantheus is an entrepreneurial, agile, growing...

  • Senior Global Trade Compliance Analyst

    1 week ago

    Bedford, United States Motion Recruitment Full time

    Our client, a robotic and consumer product company, is looking to hire a remote Senior Global Trade Compliance Analyst. In this role, you will ensure the compliance with industry standards, laws, and regulations. This position must ensure adherence with all commerce, CBSA and CBP regulations while strategically and continuously improving the trade compliance...

  • Senior Global Trade Compliance Analyst

    1 week ago

    Bedford, United States Motion Recruitment Full time

    Our client, a robotic and consumer product company, is looking to hire a remote Senior Global Trade Compliance Analyst. In this role, you will ensure the compliance with industry standards, laws, and regulations. This position must ensure adherence with all commerce, CBSA and CBP regulations while strategically and continuously improving the trade compliance...

  • Senior Global Trade Compliance Analyst

    7 days ago

    Bedford, United States Motion Recruitment Full time

    Our client, a robotic and consumer product company, is looking to hire a remote Senior Global Trade Compliance Analyst. In this role, you will ensure the compliance with industry standardslaws, and regulations. This position must ensure adherence with all commerce, CBSA and CBP regulations while strategically and continuously improving the trade compliance...

  • Sr Global Trade Compliance Analyst

    4 days ago

    Bedford, United States IntePros Full time

    Compensation Range: 35-40 hourly Welcome to IntePros, a certified woman-owned company specializing in innovative and results-oriented recruiting and staffing solutions. We take immense pride in genuinely understanding what drives and inspires exceptional individuals like you. Your success is our priority, and we are dedicated to actively shaping your...

  • Pilot in Command Global 6500

    5 days ago

    Bedford, Massachusetts, United States Executive Jet Management Full time

    Title: Pilot in Command Global 6500Company: Executive Jet ManagementArea of Interest: CrewmembersLocation: Bedford, MA, US, 01730 Req ID: 13291Purpose of PositionExecutive Jet Management, a Berkshire Hathaway company, is seeking qualified candidates for a Global 6500 aircraft based at Bedford, MA (KBED). This is a three pilot account supported by a...

  • Pilot in Command Global 6500

    1 day ago

    Bedford, United States Executive Jet Management Full time

    **Purpose of Position**: While this aicraft is new to the client, this client has a long history of aircraft ownership. This aircraft will do retail charter in addition to the owner's flying, for an estimated total of 350 hours annually. The Pilot in Command (PIC) holds final responsibility to ensure aircraft is operated in a safe, compliant and efficient...

  • Sr. Director Clinical Quality Assurance

    2 weeks ago

    Bedford, United States Lantheus Full time

    Lantheus is headquartered in Bedford, Massachusetts with offices in New Jersey, Canada, and Sweden. For more than 60 years, Lantheus has been instrumental in pioneering the field of medical imaging and has helped physicians enhance patient care with its broad product portfolio. Lantheus is an entrepreneurial, agile, growing organization that provides...

  • Head of Quality Operations

    4 days ago

    Bedford, United States Obsidian Therapeutics Full time

    Head of Quality Operations Bedford, MA About Us… Obsidian Therapeutics is expanding the reach of TIL therapy.  We are pioneering engineered tumor infiltrating lymphocyte (TIL) therapies to deliver transformative outcomes for patients suffering from solid tumor malignancies. Obsidian’s programs apply our cytoDRiVE® platform technology to express...

  • Inside Sales Manager

    5 days ago

    New Bedford, United States Brittany Global Textiles Full time

    Job DescriptionJob DescriptionBrittany Global Technologies is looking for an Inside Sales Manager to join our team.Company CultureKnowledgeableHelpfulResponsiveHardworkingHonestTeamworkFast PacedKey attributesExtremely high energyDriven and dynamic personalityConfident, strong interpersonal skillsTeam player with highest level of integrityDesire to exceed...

  • Supplier Quality Engineer

    2 days ago

    New Bedford, United States Morgan Advanced Materials Full time

    Overview Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to...

  • Pharmaceutical Quality Assurance Specialist

    5 days ago

    Bedford Park, United States Ingredion Inc, Full time

    As a Pharmaceutical Quality Assurance Specialist, API your responsibilities will include: * Perform batch record review on all API and NF batches. * Monitor the day-to-day quality activities of the API to produce and package products of sufficient quality and quantity that meet the requirements of customers and regulatory bodies. * Assist in deviation...

  • Senior Quality Engineer

    3 weeks ago

    Bedford, United States Entegris Full time

    Company Overview and Values: Why work at Entegris? Lead. Inspire. Innovate. Define Your Future. Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and...

  • Safety, Quality, and Environmental Manager- Cleveland

    1 month ago

    Bedford, United States Chick-fil-A Supply LLC Full time

    Overview: As the Safety, Quality & Compliance (SQC) Sr. Specialist, you will lead the application of regulatory compliance in multiple areas, including food safety quality assurance (FSQA) and environmental, health and safety (EHS). In addition, you will lead the execution of risk management, contingency planning, safety and training at the Chick-fil-A...

  • Quality Engineer

    3 days ago

    Bedford, United States CaptiveAire Full time

    Company Profile:CaptiveAire is the nation's leading manufacturer of commercial kitchen ventilation systems, and now provides a complete solution of fans, heaters, ductwork and HVAC equipment. For over 40 years, we've led the industry with innovative technologies, unmatched service, competitive pricing, and rapid lead times.CaptiveAire maintains a network of...

  • Global Head of Business Development and M&A

    2 weeks ago

    Bedford, United States Lantheus Medical Imaging Full time

    Global Head of Business Development and M&A Job Category : Business Development Apply now Posted : April 12, 2024 Full-Time Locations Showing 1 location Bedford - Hybrid Bedford, MA, USA Description Lantheus is headquartered in Bedford, Massachusetts with offices in New Jersey, Canada, and Sweden. For more than 60 years, Lantheus has been instrumental in...