Collections Specialist

3 weeks ago


San Diego, United States VERVE CLOUD INC Full time

Description:
We are looking for a passionate Collection Specialist to join our Client Services team. You will be responsible to contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationships, and ensuring timely payments. Our Collection Specialist should exhibit empathy, professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as a positive and flexible attitude working in a collaborative environment and the ability to work independently.

**Requirements**:
**What You'll Do**
- Servicing accounts by investigating problems and finding resolutions to help overcome objections that clients may have about making payments and working towards solutions that best fit the clients needs, creating a positive client experience
- Coming to work with a positive outlook contributing to Upgrade's already enjoyable environment
- Provide thorough and accurate documentation to client accounts through our communication channels and internal systems
- Utilize judgment to analyze the clients ability to pay and establish a repayment plan
- Identifying areas of opportunity for optimizing results and improving client satisfaction
- Interacting with clients who are greater than 30 days past due, providing assistance by answering questions and process requests by phone
- Answer incoming client calls regarding billing issues, service questions and general concerns
- Assist clients with disputes and inquires and reconciling payment history

**What You'll Need**
- Demonstrated ability to multi-task and work in a fast-paced environment
- Ability and drive to build strong relationships with internal and external clients
- Flexibility and ability to adapt to business needs
- Capability of gaining client loyalty through listening, relationship building and professional and persuasive communication skills
- Knowledge of collection laws and regulations
- Previous experience in a customer service, sales, or finance industry
- High school diploma
- College experience, Associate's or Bachelor's degree preferred
- Working knowledge of FDCPA and FCRA experience preferred
- Team player seeking a fast-paced and challenging environment
- Proficient in Microsoft, Cloud based products and Google apps

**It gets better**
- Great Place To Work Certified 2019-2024
- Verve Servant Leadership experience
- Values driven culture
- Great OPEN office environment
- Conveniently located in Rancho Bernardo
- New Hire Training Program
- Team building and community service opportunities
- Comprehensive benefits package: Medical, dental, vision, flexible spending account, 401k with match, life insurance & disability.
- Paid time off (PTO)
- Culture Café stocked with beverages, snacks & treats



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