Site Manager

2 weeks ago

Phoenix, United States Arizona Urology Specialists Full time

**_Are you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community._**

At **_United Urology Group_**, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.
- We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff
- We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies.
- We offer competitive salaries and a great work/life balance: _enjoy your weekends_
- UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more

**_
United Urology Group _**is regarded as the leading urology network in the country. Our Urology Group Affiliates consist of Chesapeake Urology, Arizona Urology
- Phoenix & Scottsdale, Arizona Urology Tucson, Colorado Urology & Tennessee Urology.

**Position Summary**:
The **Site Manager** is pivotal in our healthcare facility's daily and long-term administrative and strategic operations. This position oversees clinic operations' development, implementation, and evaluation to ensure the safe, efficient, cost-effective, and high-quality delivery of patient services. The Site Manager will lead a dedicated team to maintain a positive patient experience, optimize resource utilization, and achieve the clinic's operational goals.

**Primary Duties & Responsibilities**:
**Strategic Planning and Development**
- Develop and implement clinic-specific strategic plans aligned with the organization's goals through close interaction with the Regional Director of Operation, Chief Operating Officer, and Physicians.
- Identify growth opportunities, service expansions, and resource allocation strategies.
- Collaborate with senior management to set long-term objectives.
- Attend and participate in physician meetings.

**Administrative Oversight**
- Oversee daily clinic operations, including scheduling, staffing, and patient flow.
- Manage administrative staff, including receptionists, clinical staff, and office assistants.
- Implement and enforce policies and procedures to ensure regulatory compliance.

**Financial Management**
- Help develop and manage the clinic's budget, monitor expenses, and identify cost-saving measures.
- Optimize revenue generation through efficient billing and insurance processing.
- Collaborate with the finance department to track financial performance and meet financial targets.

**Quality Assurance**
- Maintain and improve quality of care and patient safety standards.
- Monitor and analyze patient feedback and clinical outcomes.
- Responds to doctor, patient, and employee grievances, complaints, and inquiries, implement quality improvement initiatives and address any issues promptly.

**Resource Management**
- Ensure efficient utilization of clinic resources, including staff, equipment, and supplies.
- Oversee inventory management and procurement processes.
- Manage vendor relationships.

**Team Leadership and Development**
- Assist in hiring, training, and mentoring clinic staff, fostering a positive work environment.
- Conduct regular performance evaluations and provide feedback.
- Foster a culture of continuous learning and professional development.
- Conduct regular staff meetings to communicate new ideas, resolve problems, obtain feedback, and maintain the overall effectiveness of the staff.

**Patient Experience**
- Collaborate with healthcare providers to enhance the patient experience.
- Address patient concerns and resolve issues related to clinic operations.
- Monitor wait times and appointment scheduling to minimize patient inconvenience.

**Compliance and Regulatory Affairs**
- Ensure compliance with healthcare regulations, including HIPAA and OSHA.
- Stay updated on industry changes and proactively implement necessary changes.
- Prepare for and assist with regulatory audits.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

**Qualifications**:

- Associate degree or equivalent experience (Bachelor's degree in healthcare, administration, business management, or related field preferred).
- Minimum of 5 years of experience in healthcare administration, with at least 2 years in a supervisory or managerial role.
- Financial acumen and budget management experience.
- Strong understanding of healthcare regulations and compliance requirements.
- Must be onsite at assigned clinic(s), M-F during operating hours.

**Direct Reports**:

- All clinical personnel.

**Kn

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