Associate Banker I

2 months ago

Palos Park, United States Republic Bank of Chicago Full time

GENERAL FUNCTION:
The role of the Teller/Associate Banker I is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions. The Teller/Associate Banker is responsible for performing accurate account transactions and functions which mirror the sales process (Opportunity Management, Needs Assessment, Present/Pitch, Fulfillment, and Follow Up) in their daily work to create a positive client experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Perform daily office responsibilities and tasks such as account transactions, account maintenance, customer correspondence, balancing consistently, balance and monitor cash items, order and prepare cash shipments, and collection items.
- Maintain a balancing record that is in line with policy; have the ability to find and correct outages and to enlist help as needed for more difficult errors.
- Greet and welcome every client as they enter the branch; acknowledge by name, if known.
- Consistently meet or exceed referral sales goals as set by Branch management by effectively and efficiently cross-selling bank products and services to both current and potential customers.
- As needed, perform account opening and account maintenance duties
- Deliver superior customer service with both internal and external customers and escalate issues to management when necessary.
- Provide access and servicing to safe deposit box customers.
- Follow policies, procedures, regulations, confidentiality requirements, and operational controls.
- Address customer problems with professionalism and sound judgment.
- Maintain open and honest communication with Branch team members.
- Promote and display effective planning and organizational skills, dependability, flexibility, and enthusiastic participation of change and innovation including opening and closing Branch as needed.
- Maintain a well-developed working knowledge of the complete line of products and services offered.
- Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.
- Actively participate in bank promotional events and product/service initiatives in order to support bank sales and service goals.
- Represent the bank in the community in a professional manner.
- Follow all Branch standards including maintaining a well organized and prepared work environment.

**Required Skills**:

- Extensive cash handling, which requires ability to perform basic math functions.
- Basic computer skills.
- Extensive contact with the public, necessitating the ability to present and maintain a professional image at all times.
- Ability to properly read and write well enough to communicate in both oral and written form.
- Ability to take initiative and utilize sound judgment in decision-making and higher-level problem solving.
- Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
- Must have the ability to demonstrate a sales initiative.
- Need to have flexibility in scheduling.

Required Experience
- High School Diploma or its equivalent.
- One-year related experience in retail banking and/or sales preferred.

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