Associate Banker I

3 weeks ago

Palos Park, United States Republic Bank of Chicago Full time

GENERAL FUNCTION:         

The role of the Teller/Associate Banker I is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions. The Teller/Associate Banker is responsible for performing accurate account transactions and functions which mirror the sales process (Opportunity Management, Needs Assessment, Present/Pitch, Fulfillment, and Follow Up) in their daily work to create a positive client experience.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Perform daily office responsibilities and tasks such as account transactions, account maintenance, customer correspondence, balancing consistently, balance and monitor cash items, order and prepare cash shipments, and collection items.
  • Maintain a balancing record that is in line with policy; have the ability to find and correct outages and to enlist help as needed for more difficult errors. 
  • Greet and welcome every client as they enter the branch; acknowledge by name, if known. 
  • Consistently meet or exceed referral sales goals as set by Branch management by effectively and efficiently cross-selling bank products and services to both current and potential customers.
  • As needed, perform account opening and account maintenance duties
  • Deliver superior customer service with both internal and external customers and escalate issues to management when necessary.
  • Provide access and servicing to safe deposit box customers.
  • Follow policies, procedures, regulations, confidentiality requirements, and operational controls. 
  • Address customer problems with professionalism and sound judgment. 
  • Maintain open and honest communication with Branch team members. 
  • Promote and display effective planning and organizational skills, dependability, flexibility, and enthusiastic participation of change and innovation including opening and closing Branch as needed. 
  • Maintain a well-developed working knowledge of the complete line of products and services offered. 
  • Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. 
  • Actively participate in bank promotional events and product/service initiatives in order to support bank sales and service goals. 
  • Represent the bank in the community in a professional manner. 
  • Follow all Branch standards including maintaining a well organized and prepared work environment.


Required Skills
  • Extensive cash handling, which requires ability to perform basic math functions.
  • Basic computer skills.
  • Extensive contact with the public, necessitating the ability to present and maintain a professional image at all times. 
  • Ability to properly read and write well enough to communicate in both oral and written form. 
  • Ability to take initiative and utilize sound judgment in decision-making and higher-level problem solving. 
  • Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
  • Must have the ability to demonstrate a sales initiative. 
  • Need to have flexibility in scheduling.


Required Experience
  • High School Diploma or its equivalent.
  • One-year related experience in retail banking and/or sales preferred.
  • Extensive cash handling, which requires ability to perform basic math functions.
  • Basic computer skills.
  • Extensive contact with the public, necessitating the ability to present and maintain a professional image at all times. 
  • Ability to properly read and write well enough to communicate in both oral and written form. 
  • Ability to take initiative and utilize sound judgment in decision-making and higher-level problem solving. 
  • Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
  • Must have the ability to demonstrate a sales initiative. 
  • Need to have flexibility in scheduling.

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