Spa Services Leader
3 weeks ago
**COMPANY OVERVIEW** Love.Life (L.L) is an integrated health and wellness experience that makes lasting health and vitality attainable. The company unites the power of holistic medical care, nourishing food, cutting-edge fitness, and precision wellness therapies under one roof to promote healing, optimization, vitality, and community. L.L’s evidenced-based care model blends primary care, functional, integrative and lifestyle medicine for a holistic health experience that is highly personalized and evaluates all dimensions of your well-being: the mind, body, and spirit.
Our multidisciplinary care team and board-certified clinicians focus on preventing and reversing disease progression and proactively optimizing health by treating the root cause of disease. We evaluate every dimension of health through comprehensive testing and assessments to create highly personalized care plans that incorporate nutrition and lifestyle changes that optimize well-being. The company’s goal is to help people live long, healthy and vibrant lives, improving both lifespan and healthspan.
**SUMMARY** The Spa Services Leader will oversee all aspects of spa operations, including managing Team Members, ensuring exceptional customer service, and maintaining high standards of cleanliness and professionalism. This position requires strong leadership, communication, and organizational skills, as well as a passion for delivering outstanding spa experiences. This role allows active participation in creating ethos and structure of this welcoming and nurturing space. This individual must have innate desire to create and uphold the vibrancy and maintain the solidity of this service based and communal department.
**ESSENTIAL FUNCTIONS**
- Hire spa providers that deliver a diverse spectrum of services to meet client needs/requests.
- Lead and supervise spa staff, including to ensure a cohesive and efficient team.
- Develop and implement training programs to ensure Team Members are knowledgeable about spa services, products, and protocols.
- Monitor and maintain inventory levels of spa supplies, equipment, and retail products, ensuring adequate stock levels at all times.
- Collaborate with the leadership team to develop and implement marketing strategies to promote spa services and increase revenue.
- Ensure compliance with all health and safety regulations and maintain a clean and sanitary spa environment.
- Collaborate with other departments to create unique experiences and interconnection, facilitating positive and evolving guest perceptions of the Love.Life community.
- Collaborate with product lines to develop protocols and train providers.
- Handle customer inquiries, complaints, and feedback in a professional and timely manner, striving to exceed customer expectations.
- Conduct regular performance evaluations and provide feedback and coaching to spa staff to support their professional development.
- Stay informed about industry trends, new treatments, and products to continuously enhance the spa's offerings and competitiveness.
- Manage scheduling, appointments, and billing processes efficiently to maximize revenue and customer satisfaction.
- Foster a positive and supportive work environment that encourages teamwork, creativity, and growth among spa staff.
- Financial responsibility for labor management and revenue optimization.
- Focus on the customer journey by creating an environment of anticipatory and welcoming service.
**JOB KNOWLEDGE, SKILLS, ABILITIES**
This Spa Services Leader must possess the following knowledge, skills, and abilities to demonstrate they can perform the essential functions of the job, along with the physical requirements, with or without reasonable accommodation.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
- Excellent communication and customer service skills, with a focus on building rapport and resolving issues effectively.
- Proficiency in spa software systems for scheduling, billing, and inventory management.
- Knowledge of spa treatments, techniques, and products.
- Knowledge of local and state health and safety codes
- Proficiency in P&L management
- Ability to lead a team.
- Ability to multitask, prioritize, and manage time effectively.
- Ability to thrive in a fast-paced, dynamic environment with a passion for community building.
**EXPERIENCE/EDUCATION REQUIRED**
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- Minimum of 3 years of experience in a supervisory role within the spa or hospitality industry.
- All licenses and background checks as required by state and local agencies.
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