Service Manager

3 weeks ago

Little Falls, United States Edison Nissan Full time

Essential Duties and Responsibilities:

- Greet every customer that enters our facility with hospitality and the highest level of respect.
- Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
- Assist in managing the store’s workflow in an effective and efficient manner.
- Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity.
- Love your neighbor as yourself.
- Maintain a positive attitude and team atmosphere at all times.
- Use the phone in a professional manner, always with the intention of creating a long term relationship between the store, yourself and the customer.
- Supervise and direct employees.
- Prepare business goals for each year.
- To act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting an attitude of honesty and integrity.
- Directs, coordinates, and participates in performing customer service activities as dictated by work load.
- Insure that all work is performed to proper specifications.
- Assist other employees as needed.
- Directly assist in supervising 3 to 10 employees in the facility. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Other duties may be assigned.

**Qualifications**:
Education and/or Experience Preferences:
Experience and/or training in customer service and/or automotive industry preferred, but not required. Graduation from an industry recognized service training program also preferred by not required. Experience with R.O. Writer is preferred, but not required.

Certificates, Licenses and Registration Preferences:

- Current driver’s licenses.
- Proof of minimum state required insurance on personal vehicle.
- Driving record acceptable to our current insurance carrier.

Pay: $120,000.00 - $200,000.00 per year

**Benefits**:

- 401(k)
- Health insurance
- Paid time off

Day range:

- Monday to Friday
- Weekends as needed

Shift:

- 10 hour shift
- 12 hour shift
- 8 hour shift

**Education**:

- Associate (preferred)

**Experience**:

- Automotive service Manager: 3 years (required)

Work Location: In person

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