Guest Service Representative

3 weeks ago

Conway, United States Hampton Inn & Suites - North Conway Full time

This position maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.

**Benefits**

Olympia Hospitality’s comprehensive benefits package is designed to support our team members’ well-being and financial security.
- We offer health insurance, ensuring access to quality medical care when needed.
- Dental and vision insurance are provided to promote overall health and wellness.
- Our 401K program includes a matching component, empowering employees to save for retirement with added company support.
- Flexible Spending Accounts (FSAs) for medical expenses and childcare expenses offer tax-advantaged savings options.
- Additionally, team members enjoy seven paid holidays throughout the year, providing well-deserved time off to recharge and spend with loved ones.
- Our paid time off benefit provides flexibility to take time off for vacation, personal needs, or illness while still receiving their regular pay.
- Team members can also take advantage of travel discounts at our portfolio of hotels.
- **_Additional benefits may be available based on the individual hotel that is hiring._**

**Responsibilities**
- Greet guests upon arrival and ensure a smooth check-in process.
- Provide information about the hotel's amenities, services, and local attractions.
- Handle reservations, cancellations, and modifications accurately and efficiently.
- Process payments and maintain accurate records of guest transactions.
- Address guest concerns and resolve issues promptly to ensure satisfaction.
- Coordinate with other departments to fulfill guest requests and preferences.
- Maintain a clean and organized front desk area.
- Assist with luggage handling and transportation arrangements as needed.
- Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
- Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
- Provide exceptional customer service to enhance the overall guest experience.
- Keep abreast of developments in the hospitality industry and participate in training programs as required.

**Skills Required**:

- Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills.

**Experience / Education**
- Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.

**Physical Demands**
- This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.
- The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law._

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