Technical Support Representative
1 month ago
**Must be able to work onsite in Holliston, MA. We are not able to sponsor any applicants., must be a US citizen. No agencies at this time.**
**Position Summary**: Provides effective technical support by utilizing in-depth knowledge of company products and procedures. Provides field support as needed, and conducts training for employees, customers, and distributors.
**Essential Functions**:
Responds to product inquiries from domestic and international distributors and customers.
Assist distributors and customers to ensure proper selection and installation of products.
Prepares detailed quotations for distributors and customers.
Coordinate customer and distributor activities with Sales Managers, Product Managers, and Engineers.
Reviews detailed specifications and makes proper product selections. Documents exceptions to specifications when necessary.
Conducts product training for distributors, customers and internal personnel.
Participate in trade shows as needed.
Visit field installations to provide support as needed.
Assist Product Managers on new product development and generation of product specifications.
Provide market data and information on competitors to Product Managers.
Some travel may be required.
**Qualifications**:
Associates degree in electronics, engineering technology, industrial technology, or equivalent.
*3+ years’ experience with analytical controls, metering pumps, and/or water treatment equipment.
*+ Strong organizational skills
*+ Excellent oral and written communication skills including presentation skills for both small and large groups
*+ Proficiency in Microsoft Office Products
*+ Effective training skills
*+ Data analysis and problem-solving skills
*+ Experience working as part of a team
*+ Successful relationship building skills
*+ Ability to patiently defuse conflicts
*+ Good listening/troubleshooting skills
- Proven technical knowledge through educational achievements and work experience
- Time Management - ability to organize and manage multiple priorities in a fast-paced environment
- Detail oriented
*Denotes essential qualification
+Denotes core competency.
Pay: $65,000.00 - $75,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience level:
- 3 years
Schedule:
- 8 hour shift
**Education**:
- Associate (required)
**Experience**:
- Technical support: 3 years (required)
Work Location: In person
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