Front Office Manager- Framingham Collection

2 weeks ago

Framingham, United States Colwen Management Inc Full time

**The Framingham Collection which includes the Sheraton Framingham Hotel and Conference Center, Towneplace Suites and Fairfield Inn by Marriott is seeking an engaging, friendly and detail oriented Complex Front Office Manager. In this role you will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. To be successful in this position you should have passion for delivering superior service, and developing our associates.**

**Colwen Hotels is a hospitality group built on hard work, character and authenticity. We cultivate ideas and empower individuals to bring forward
- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.**

**General Responsibilities**:

- Recruit, interview and hire associates for front office positions.
- Meet regularly with Human resources to review staffing, morale and any disciplinary situations/investigations
- Train and support all associates and ensure performance in accordance with established hotel brand/Colwen standards
- Ongoing review of staff to ensure adherence to established policies and procedures
- Conduct monthly reward and recognition meeting /celebrate hotel and associate achievements
- Establish and maintain open collaborative relationships with direct reports, team members
- Compliance with Federal & State Labor laws
- Respond to inquiries concerning hotel policies and service
- Receive and process advance registration payments
- Send letter of confirmation/return checks when registration denied
- Greet VIP’s when applicable
- Arrange for special services as requested
- Enforce all cash handling, check cashing and credit policies
- Verify banks and deposits at end of shift
- Analyze rate variance, monitor credit report and maintain close watch on daily house count
- Review daily front office work and reports generated by Night Audit
- Tour public rooms, investigate disturbances and quiet agitators
- Active participation in budgeting and forecasting to maximize hotel revenue and profits
- Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, Capital Planning and Payroll
- Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed
- Participate in revenue management calls, sales calls and owner meetings
- Identify areas of concern and develop strategies to improve performance
- Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
- Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
- Balance cost controls with exceptional customer service and associate satisfaction

**Requirements**:

- Two year college degree or equivalent hospitality experience preferred
- Brand Experience
- Excellent verbal and written communication skills
- Reliable with ability to multi-task and work under pressure
- Excellent interpersonal and customer service skills
- Strong supervisory and leadership skills
- Familiar with common computer software programs
- Must be willing to work varied hours including nights, weekends and holidays

**We’ve got you covered: Benefits & Perks**
- Medical Insurance with Company-Funded HRA
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Wide-Array of Supplemental Insurance Offerings
- Paid Time Off Programs
- Employee Assistance Program
- 401K Plan - Traditional & Roth Options with Employer Match
- Hotel Discount Travel Program for Associates & Family
- Exclusive Associate Discounts - Travel, Entertainment, & Retail
- Training and Development Programs
- Career Advancement Opportunities

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

  • Office Manager

    2 weeks ago

    Framingham, Massachusetts, United States Framingham Fire Department Full time

    FRAMINGHAM PUBLIC SCHOOL Dunning Elementary School TITLE: Ten (10) Month School Office Manager POSITION SUMMARY: To perform a variety of clerical, secretarial, and other administrative functions required for the operation of school administration in order to deliver Framingham Public Schools' high expectations for achievement, equal access to high levels of...

  • Office Manager

    2 weeks ago

    Framingham, United States Framingham Fire Department Full time

    FRAMINGHAM PUBLIC SCHOOL Dunning Elementary School TITLE: Ten (10) Month School Office Manager POSITION SUMMARY: To perform a variety of clerical, secretarial, and other administrative functions required for the operation of school administration in order to deliver Framingham Public Schools' high expectations for achievement, equal access to high levels of...

  • Assistant Office Manager

    2 weeks ago

    Framingham, United States Framingham Fire Department Full time

    FRAMINGHAM PUBLIC SCHOOLS Framingham High School TITLE: Assistant Office Manager POSITION SUMMARY: To perform a range of administrative tasks that are essential to the smooth operation of our school and instructional programs. The Assistant Office Manager will contribute to the creation of a safe and conducive learning environment that aligns with the high...

  • Adult ESL Front Desk Attendant, Milford

    1 month ago

    Framingham, United States Framingham Public Schools Full time

    FRAMINGHAM PUBLIC SCHOOLS ADULT ESL PLUS TITLE: Adult ESL Front Desk Attendant, Milford POSITION SUMMARY: Framingham Adult ESL Plus is a part-time, grant-funded program that offers classes at no cost to adult learners in the Metrowest area. The program offers morning and evening classes in English as a Second Language, High School Equivalency, and...

  • Adult ESL Front Desk Attendant, Milford

    4 weeks ago

    Framingham, United States Framingham Public Schools Full time

    FRAMINGHAM PUBLIC SCHOOLS ADULT ESL PLUS TITLE: Adult ESL Front Desk Attendant, Milford POSITION SUMMARY: Framingham Adult ESL Plus is a part-time, grant-funded program that offers classes at no cost to adult learners in the Metrowest area. The program offers morning and evening classes in English as a Second Language, High School Equivalency, and...

  • Front Desk Receptionist

    2 weeks ago

    Framingham, United States The Branches of Framingham Full time

    **The Branches of Framingham, Assisted Living and Memory Care Community, is hiring a Part Time Front Desk Receptionist to work every Saturday 4pm-8pm. Great opportunity for a Student.** Joining the Benchmark Senior Living team means putting your passion to work. Associates thrive in a supportive, diverse, and skilled team that is committed to caring and...

  • Front Desk Supervisor- Sheraton Framingham

    2 weeks ago

    Framingham, United States Colwen Hotels Full time

    Sheraton Framingham is seeking an engaging, friendly and detail oriented Front Desk Supervisor to join our team. This individual will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. Successful candidates will have previous Hilton front desk experience, strong customer service focus, and the...

  • University Police Officer

    2 months ago

    Framingham, United States Framingham State University Full time

    University Police Officer Job Description: University Police Officers patrol campus buildings, grounds, and properties used, owned and leased by Framingham State University. Enforce state laws, University policies, rules and regulations; investigate crimes, accidents, complaints, provide first aid and emergency First Responder medical assistance, as well...

  • University Police Officer

    2 months ago

    Framingham, Massachusetts, United States Framingham State University Full time

    University Police OfficerJob Description:University Police Officers patrol campus buildings, grounds, and properties used, owned and leased by Framingham State University. Enforce state laws, University policies, rules and regulations; investigate crimes, accidents, complaints, provide first aid and emergency First Responder medical assistance, as well as...

  • University Police Officer

    4 weeks ago

    Framingham, United States Framingham State University Full time

    University Police Officer Job Description: University Police Officers patrol campus buildings, grounds, and properties used, owned and leased by Framingham State University. Enforce state laws, University policies, rules and regulations; investigate crimes, accidents, complaints, provide first aid and emergency First Responder medical assistance, as well...

  • University Police Officer

    4 weeks ago

    Framingham, Massachusetts, United States Framingham State University Full time

    University Police OfficerJob Description:University Police Officers patrol campus buildings, grounds, and properties used, owned and leased by Framingham State University. Enforce state laws, University policies, rules and regulations; investigate crimes, accidents, complaints, provide first aid and emergency First Responder medical assistance, as well as...

  • Dental Front Office

    3 weeks ago

    Framingham, United States DentUSA PC, dba Nobscot Dental Care Full time

    **Benefits**: - 401(k) matching - Bonus based on performance - Competitive salary - Dental insurance - Employee discounts - Flexible schedule - Health insurance - Opportunity for advancement - Paid time off - Profit sharing - Signing bonus - Vision insurance **Title: Dental Front office position opportunity** - Office Location: Nobscot Dental Care, a...

  • Applied Behavior Analyst

    1 month ago

    Framingham, United States Framingham Public Schools Full time

    FRAMINGHAM PUBLIC SCHOOLS DEPARTMENT OF SPECIAL EDUCATION TITLE: Applied Behavior Analyst 2024-2025 School Year POSITION SUMMARY: Under the direction of the Director of Special Education, the ABA Specialist is responsible for providing evidence-based Applied Behavior Analysis (ABA) interventions to children with Autism Spectrum Disorders (ASD) and...

  • Applied Behavior Analyst

    4 weeks ago

    Framingham, United States Framingham Public Schools Full time

    FRAMINGHAM PUBLIC SCHOOLS DEPARTMENT OF SPECIAL EDUCATION TITLE: Applied Behavior Analyst 2024-2025 School Year POSITION SUMMARY: Under the direction of the Director of Special Education, the ABA Specialist is responsible for providing evidence-based Applied Behavior Analysis (ABA) interventions to children with Autism Spectrum Disorders (ASD) and...

  • Server - Framingham

    2 weeks ago

    Framingham, United States LSF FRAMINGHAM LLC Full time

    The Server position is responsible for enhancing the guest experience by recommending and serving food and beverages according to company's high quality standards. The Server is one of the primary contacts that a guest has, and the Server must maintain a friendly and attentive demeanor at all times. The Server directly reports to the Front of the House...

  • Certified Nurse Assistant

    2 weeks ago

    Framingham, Massachusetts, United States Framingham Fire Department Full time

    FRAMINGHAM PUBLIC SCHOOLS DEPARTMENT OF HEALTH AND WELLNESS TITLE: Certified Nurse Assistant School Year POSITION SUMMARY: This position involves supporting the school nurse in various tasks such as data entry, managing student records, conducting mandated screenings, and ensuring the maintenance of equipment and supplies. The role requires maintaining...

  • Certified Nurse Assistant

    3 weeks ago

    Framingham, United States Framingham Fire Department Full time

    FRAMINGHAM PUBLIC SCHOOLS DEPARTMENT OF HEALTH AND WELLNESS TITLE: Certified Nurse Assistant 2024-2025 School Year POSITION SUMMARY: This position involves supporting the school nurse in various tasks such as data entry, managing student records, conducting mandated screenings, and ensuring the maintenance of equipment and supplies. The role requires...

  • Applied Behavior Analyst

    1 month ago

    Framingham, United States Framingham Public Schools Full time

    FRAMINGHAM PUBLIC SCHOOLSDEPARTMENT OF SPECIAL EDUCATIONTITLE:Applied Behavior Analyst2024-2025 School YearPOSITION SUMMARY:Under the direction of the Director of Special Education, the ABA Specialist is responsible for providing evidence-based Applied Behavior Analysis (ABA) interventions to children with Autism Spectrum Disorders (ASD) and other...

  • Applied Behavior Analyst

    4 weeks ago

    Framingham, United States Framingham Public Schools Full time

    FRAMINGHAM PUBLIC SCHOOLSDEPARTMENT OF SPECIAL EDUCATIONTITLE:Applied Behavior Analyst2024-2025 School YearPOSITION SUMMARY:Under the direction of the Director of Special Education, the ABA Specialist is responsible for providing evidence-based Applied Behavior Analysis (ABA) interventions to children with Autism Spectrum Disorders (ASD) and other...

  • Applied Behavior Analyst

    2 weeks ago

    Framingham, Massachusetts, United States Framingham Public Schools Full time

    FRAMINGHAM PUBLIC SCHOOLSDEPARTMENT OF SPECIAL EDUCATIONTITLE:Applied Behavior Analyst School YearPOSITION SUMMARY:Under the direction of the Director of Special Education, the ABA Specialist is responsible for providing evidence-based Applied Behavior Analysis (ABA) interventions to children with Autism Spectrum Disorders (ASD) and other developmental...