Ent Surgery Scheduler

1 week ago

Webster, United States Allergy & Ent Assoc Full time

Allergy & ENT Associates is looking for a Surgery Scheduler at our office in Clearlake

What are we about?

As a multi-state, physician-led team of specialized providers and dedicated staff, we are focused on enhancing the well-being of our patients living with allergy, asthma, and sinus conditions. Our mission is simple: to empower individuals to embrace life to the fullest through personalized, comprehensive, and compassionate healthcare.

**Address**:
561 West Medical Center Boulevard, Suite G
Webster, Texas 77598

**Hours**:

- Monday
- 8:30am - 5:30pm
- Tuesday
- 8:00am - 4:40pm
- Wednesday
- 8:00am - 4:40pm
- Thursday
- 9:30am - 6:40pm
- Friday
- 7:00am - 2:30pm
- Saturday
- Closed

**Benefits**:
Health Insurance

Dental & Vision Insurance

401K

Life insurance

PTO & Holidays

Short
- & Long-Term Disabi

**Position Summary**

**Essential Duties & Responsibilities**
- Schedules office, ASC and hospital based medical procedures/surgeries for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code. Must ensure provide time is utilized to maximum efficiency.
- Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site for office and hospital based procedures, including scheduling with contracted anesthesia groups if in-house.
- Interfaces with appropriate hospital staff to ensure a cohesive working relationship in providing patient care services
- Confirms patient’s insurance information and obtains prior authorization. Understands medical necessity criteria and able to communicate with pre-cert departments. Pre-cert request or pre-determination via electronic submission or as per payer preference.
- Collects patient’s estimated OOP prior to surgery.
- Enters notes/special instructions needed for scheduling in the electronic medical record.
- Completes accurate documentation of all conversations with patients regarding procedure/surgery
- Provides accurate, detailed information to patients regarding scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
- Works with office locations to coordinate surgeon’s schedule and ensure all pre-op procedures are completed, including surgical chart/packet.
- Dedicated to handling referrals for all 16 clinics
- Referrals are addressed within 3 business hours
- Call patients, handle insurance authorizations, schedule appointments, obtain all necessary demographic information, and manage registration updates
- Stays in touch with patients to ensure they complete their referrals
- When a patient does not want to complete the referral, the referring physician’s office is notified to follow up with the patient
- Direct patients to providers that are in-network
- Enter referral orders or requests accurately and completely
- Identify and prioritize urgent referrals
- Manage prerequisite testing and information requests across a specialty
- Define appointment types used to schedule referrals
- Run EPM reports to self-audit completed work
- Communication results/following up with the referring provider
- Inform Director of Business Development of “new referring physicians”
- Clear concise professional communication with patients, peers, facilities, etc.
- Assists other members of the department as needed.
- Other duties as assigned by management

**Qualifications**

**EDUCATION AND EXPERIENCE**
- High school graduate or equivalent
- 2 years of related experience preferred; related education can be substituted for experience
- Knowledge of health insurance
- Knowledge of medical terminology, HMO, PPO, medical insurance industry and general clerical procedures.
- Ability to operate a multi-line telephone system.
- Must be self-directed and able to work independently
- Attention to detail and focus a must
- Professional, calm and courteous demeanor
- Excellent verbal and written communication skills

**COMPUTER SKILLS**
- Proficient computer skills and 10-key by touch
- Nextgen EMR a plus

**Knowledge, Skills, Abilities**
- ** Safety and Confidentiality** - Follows OSHA regulations and the safety guidelines of the Practice. Follows HIPAA policies and procedures. Respects and maintains patient confidentiality.
- ** Organization** — Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.
- ** Professional Maturity **— The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
- ** Time Management** — Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- ** Active Listening** — Giving full attention to what other people are saying, taking time to understand the points be

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