Customer Service Representative

4 weeks ago


Elgin, United States Community Health Centers of South Central Texas, Inc. Full time

**Key Responsibilities**:
As a CSR, you will be responsible for providing exceptional customer service to our clients. The CSR would also be responsible for checking in/out patients and verifying insurance eligibility for a fast-paced center.
- Provide exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction.
- Provides clerical support to assigned departments in the areas of patient registration.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with internal teams to address customer needs and provide timely solutions.
- Release of patient information and appointments scheduling, and
- Data entry of client information into Electronic Health Records (EHR).

**Benefits and Incentives**:

- Competitive pay and performance-based incentives to recognize and reward your exceptional performance. You will have the opportunity to earn more than 10% of your based pay through additional incentives based on your individual and team performance.
- Comprehensive health, dental, vision, and life insurance plans to ensure your well-being,
- Paid time off and a generous holiday package to help you achieve a healthy work-life balance.
- Opportunities for career advancement and professional growth within our organization.
- Ongoing training, cross-training, and development programs to enhance your skills and knowledge.
- Exciting employee events and team-building activities to foster a positive workplace culture.

**Qualification**:

- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and work efficiently in a fast-paced environment.
- Detail-oriented with good organizational and time management skills.
- Proficient computer skills.
- Previous customer service experience is preferred but not required.

**Duties**:

- Provide accurate information about products, services, and company policies to customers
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Maintain customer records by updating account information and documenting interactions
- Collaborate with other departments to ensure customer satisfaction and problem resolution
- Follow up with customers to ensure their needs have been met and provide additional assistance as needed

Qualifications:

- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Ability to work well in a team-oriented environment

We offer competitive pay, a positive work environment, and opportunities for growth within the company. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

Pay: $13.00 - $15.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance

Experience level:

- 1 year

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Relocate:

- Elgin, TX 78621: Relocate before starting work (required)

Work Location: In person



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