Coordinator In-home Services

3 weeks ago

Newport News, United States InnovAge Full time

**Responsibilities**:
The **In-Home Services** **Coordinator **ensures the proper delivery of services to active PACE In-Home Services Participants. Responsible for oversight and management of the In-Home Services schedule and any associated orders, Individualized Service Plans, and Care Plans. Accountability to compliance with contractual agreements and Participant care coverage.

Client Support Oversight**:

- **50%
- Serves as liaison between the client, family and/or caretaker(s) and InnovAge PACE In-Home Services.
- Informs clients of other services offered by InnovAge PACE that may be of use to them, as appropriate.
- Ensures that all schedules meet the Plan of Care (PoC, applicable Provider orders, and are staffed with the appropriate qualified personnel.
- Notifies clients/caregivers and employees of changes in schedule in a timely and courteous manner and documents all changes and notifications to clients regarding their schedule.
- Responsible for the coordination of agency services with the services of other community agencies or PACE services.
- Observes confidentiality and safeguards all client related information.
- Investigates, resolves and reports any problem related to client care and/or employee wellbeing to Manager.
- Responsible for immediately reporting to Manager any occurrences and/or complaints and collaboratively investigates and resolves the issue.
- Participates in the selection of workers to meet the standards for appropriate worker/client match.
- Performs routine and unscheduled supervisory visits to clients’ homes to ensure the services provided are meeting the needs of the client as assigned and delegated.
- Participate in daily stand-ups to relay pertinent information in relation to clients and staff.
- Participates in On-Call rotation.
- Maintains up-to-date and ongoing client schedules including daily and/or ongoing I.H.S PCW/C.N.A/LPN/RN visits, assessments, and supervisory visits.
- Completes, daily, verification of scheduled shifts and visits to confirm completion of all tasks by field employees.
- Maintains open lines of communication with the field, centers, and I.H.S leadership in regard to barriers, needs, and scheduling updates.
- Other duties as assigned.

Administration - 50%
- Responsible for the maintenance and review of client records for compliance with Federal, State and local laws, accrediting Organization Standards and company policies and guidelines.
- Responsible for software implementation based on standardized process.
- Utilizes the system to provide information and reporting as assigned and needed for compliance and operations oversight.
- Ensures that field personnel are held accountable for their job performances and reports any concerns to management.
- Lead and develop caregiver skills and assists in performance management of PCW’s as requested.
- Presents In-Service training for field personnel in collaboration with Manager as requested and assigned.
- Responsible for Orientation of new PCW’s in collaboration with Manager, Education Department, and Human Resources.
- Performs PCW role as necessary.
- Schedules field staff to provide service for care recipients who are enrolled with InnovAge PACE.
- Ensures that all schedules meet the Plan of Care (PoC), provider orders as applicable, and are staffed with the appropriate qualified personnel.
- Schedules care staff in the most effective and efficient manner that minimizes the expense of staff mileage and travel/overtime.
- Notifies clients/caregivers and employees of changes in schedule in a timely and courteous manner and documents all changes and notifications to clients regarding their schedule across all applicable electronic health records (E.H.R).
- Uses discretion with agency and client information at all times.
- Answers telephones and transfers appropriately.
- Accept intake/referral/inquiry calls as needed, providing positive company representation.
- Responsible for following company policies/procedures to ensure effective and efficient operations.
- Works collaboratively with other team members to obtain quality, census, and revenue goals.
- Responsible for completion of Standard Operating Procedures timely.
- Perform backup Manager duties as designated and assigned.
- Helps set the tone with field staff and colleagues to ensure morale, teamwork, and that the positive employment culture of the organization is maintained.
- Attends center-based meetings as needed and assigned to assist with morning meetings, IDT meetings, mini team meetings, client & family meetings, and other meetings as assigned.
- Effectively directs field staff as related to scheduling and logistics through motivation and positive reinforcement.
- Builds rapport and relationship with field staff and colleagues to allow successful day to day I.H.S Operations.

**REQUIRED**
- High School Diploma or GED
- Requires state issued driver’s license, personal transportation, good driving record and auto insurance a

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