Coordinator In-Home Services

3 weeks ago

Newport News, United States InnovAge Full time

Responsibilities

The In-Home Services Coordinator ensures the proper delivery of services to active PACE In-Home Services Participants. Responsible for oversight and management of the In-Home Services schedule and any associated orders, Individualized Service Plans, and Care Plans. Accountability to compliance with contractual agreements and Participant care coverage.

Client Support Oversight - 50%

* Serves as liaison between the client, family and/or caretaker(s) and InnovAge PACE In-Home Services.
* Informs clients of other services offered by InnovAge PACE that may be of use to them, as appropriate.
* Ensures that all schedules meet the Plan of Care (PoC, applicable Provider orders, and are staffed with the appropriate qualified personnel.
* Notifies clients/caregivers and employees of changes in schedule in a timely and courteous manner and documents all changes and notifications to clients regarding their schedule.
* Responsible for the coordination of agency services with the services of other community agencies or PACE services.
* Observes confidentiality and safeguards all client related information.
* Investigates, resolves and reports any problem related to client care and/or employee wellbeing to Manager.
* Responsible for immediately reporting to Manager any occurrences and/or complaints and collaboratively investigates and resolves the issue.
* Participates in the selection of workers to meet the standards for appropriate worker/client match.
* Performs routine and unscheduled supervisory visits to clients' homes to ensure the services provided are meeting the needs of the client as assigned and delegated.
* Participate in daily stand-ups to relay pertinent information in relation to clients and staff.
* Participates in On-Call rotation.
* Maintains up-to-date and ongoing client schedules including daily and/or ongoing I.H.S PCW/C.N.A/LPN/RN visits, assessments, and supervisory visits.
* Completes, daily, verification of scheduled shifts and visits to confirm completion of all tasks by field employees.
* Maintains open lines of communication with the field, centers, and I.H.S leadership in regard to barriers, needs, and scheduling updates.
* Other duties as assigned.

Administration - 50%

* Responsible for the maintenance and review of client records for compliance with Federal, State and local laws, accrediting Organization Standards and company policies and guidelines.
* Responsible for software implementation based on standardized process.
* Utilizes the system to provide information and reporting as assigned and needed for compliance and operations oversight.
* Ensures that field personnel are held accountable for their job performances and reports any concerns to management.
* Lead and develop caregiver skills and assists in performance management of PCW's as requested.
* Presents In-Service training for field personnel in collaboration with Manager as requested and assigned.
* Responsible for Orientation of new PCW's in collaboration with Manager, Education Department, and Human Resources.
* Performs PCW role as necessary.
* Schedules field staff to provide service for care recipients who are enrolled with InnovAge PACE.
* Ensures that all schedules meet the Plan of Care (PoC), provider orders as applicable, and are staffed with the appropriate qualified personnel.
* Schedules care staff in the most effective and efficient manner that minimizes the expense of staff mileage and travel/overtime.
* Notifies clients/caregivers and employees of changes in schedule in a timely and courteous manner and documents all changes and notifications to clients regarding their schedule across all applicable electronic health records (E.H.R).
* Uses discretion with agency and client information at all times.
* Answers telephones and transfers appropriately.
* Accept intake/referral/inquiry calls as needed, providing positive company representation.
* Responsible for following company policies/procedures to ensure effective and efficient operations.
* Works collaboratively with other team members to obtain quality, census, and revenue goals.
* Responsible for completion of Standard Operating Procedures timely.
* Perform backup Manager duties as designated and assigned.
* Helps set the tone with field staff and colleagues to ensure morale, teamwork, and that the positive employment culture of the organization is maintained.
* Attends center-based meetings as needed and assigned to assist with morning meetings, IDT meetings, mini team meetings, client & family meetings, and other meetings as assigned.
* Effectively directs field staff as related to scheduling and logistics through motivation and positive reinforcement.
* Builds rapport and relationship with field staff and colleagues to allow successful day to day I.H.S Operations.

REQUIRED

* High School Diploma or GED
* Requires state issued driver's license, personal transportation, good driving record and auto insurance as required by law
* 2 years' in the areas of gerontology and/or medical/social services.
* 1 year scheduling or logistics management experience.
* 1 year in the health care profession.
* Current knowledge and awareness of the physical and emotional needs of seniors who are physically and/or mentally impaired and an understanding of the cares and concerns associated with the aging process.

Benefits

The mission of InnovAge is to allow seniors to live life on their terms - by aging in place, in their own homes and communities, for as long as safely possible. InnovAge's Program of All-inclusive Care for the Elderly (PACE) is an alternative to nursing facilities. Our enrolled participants receive customized healthcare and social support at a nearby PACE center supported by a team of medical experts dedicated to providing personalized healthcare and support to help them age at home. Our greatest assets are our team members who make a difference in the lives of those we serve every day. Elevate your future with co-workers passionate about a patient-centered care model supported by comprehensive services to improve the quality of care while reducing over-utilization of high-cost care settings.

As an equal opportunity/affirmative action employer InnovAge is committed to and values an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender, gender identity/expression, national origin, disability or protected veteran status, pregnancy or any other status prohibited by applicable law. Salary ranges are dependent on a variety of factors, including qualifications, experience, and geographic location and does not include potential bonus or benefits. Comprehensive benefits include m/d/v, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company paid holidays.

Posted Salary Range

USD $20.55 - USD $22.15 /Hr.

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