Front Desk Agent

2 weeks ago

North Adams, United States TOURISTS Full time

TOURISTS is seeking full and part-time Front Desk Agents to join our thriving team

Compensation is based on experience. **Great benefits are included and detailed below.**

**About Us**

**TOURISTS is a 46-room boutique lifestyle hotel in North Adams, MA, situated on a 70-acre nature campus just down the road from MASS MoCA and the Clark Art Institute. Since opening in July 2018, TOURISTS has received numerous accolades; but our biggest point of pride is our staff-the kind, hard-working, and dedicated folks who work at TOURISTS are the reason guests keep coming back to the Berkshires year after year.**

**TOURISTS is committed to offering a safe, kind, and supportive work environment for people from all walks of life. TOURISTS is an Equal Opportunity Employer and fosters a culture of diversity, equity, and inclusion.**

**Benefits**
- **80 hours (2 weeks) of Paid Time Off** per year *High quality **health and dental insurance** is offered through Blue Cross Blue Shield to all full-time employees with a 65% employer contribution for your entire family (100% employer contribution after 3 years of service) **Reimbursement for healthy habits and fitness goals** **Free **access to counseling services and trainings from mental health experts** **Paid holidays** **401(k) through Guideline** **Hotel and dining discounts for all employees** **Continuing education and professional development opportunities**

**Responsibilities**

The Front Desk Agent oversees all front desk activity. This includes checking guests in and out, ensuring all reservations are handled efficiently and accurately, answering calls, anticipating guest needs, and having a confident, pleasant and professional demeanor.

**Essential functions include**:
**Experience**:
**Working Conditions/Environment**

*The noise level in the work environment is usually moderate *The person in this position may have to lift up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift *The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day *Extended time utilizing computer systems and screen time are expected in this position. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a very visible position. All TOURISTS staff are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, the Front Desk Agent must develop and maintain the company’s culture, values and reputation in the public eye, and with all staff, guests, vendors and partners.

TOURISTS is an EEOC Employer.

Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.

About TOURISTS: TOURISTS is a resort inspired by the classic American roadside motor lodge, set on the banks of the Hoosic River in the Berkshires city of North Adams. Designed for the 21st century traveler, the 48-room property is a union of design and nature, home to woodland trails, riverbank vistas, sculptural installations and more. Using common, organic materials, your room is both haven and trailhead, connecting you with your vacation self and serving as a basecamp for exploration and adventure.

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