Network Technician I
2 months ago
Job Summary:
- Customer Service Excellence:_ All jobs carry with them an overriding responsibility to provide extraordinary customer service in terms of quality, timeliness, and assistance. A commitment to service excellence is expected of all employees as they perform their tasks.
- General Summary: _Installs, maintains, and services voice, video (CATV/IPTV) and broadband services (IP, PBX, UC), copper and fiber optic cable lines and protection devices (NID/ONT), subscriber loop carrier systems (DLC & DSLAMS), and customer-owned wiring, including home networking. May also diagnose and repair trouble in switching equipment, computers, transport equipment (TDM / Ethernet), wireless systems (PTP & PTMP), and emergency power sources (battery plants, standby generators, etc.)
- Coordinates with other departments on service installations and changes necessary to update billing, plant facilities, and other company records. Completes all installation and repair-related forms and reports. This position assists with routine tasks associated with the Telco/customer LAN and computer systems.
- Works with the Lead Network Technician and/or management to identify new revenue
- opportunities, develop and implement marketing plans and strategies and informs (educates)
- community on products and services.
Duties/ Responsibilities:
- Increase Job Knowledge by supporting Network Technicians II & III with their duties.
- Maintain a level of knowledge that would allow a timely installation and maintenance of systems, to adequately perform job duties in a timely and efficient manner.
- Communicates effectively so complete and accurate records for the network may be maintained according to Company standards and procedures.
- Installs and repairs all plant related infrastructure including but not limited to cable (copper & fiber), wireless, DLC/DSLAM systems, NIDS/ONT’s, modems, set top boxes, and customer owned inside wiring including home networking.
- Performs copper and fiber splicing to NID / ONT devices and the main distribution frame at the central office.
- Locates buried plant (copper and fiber)
- Assist Construction Team with installation of the fiber cable to the dwelling
- Provides On Call support and responds to service affecting outages and emergency situations
- Work is normally performed in all weather conditions, noise levels, hazardous conditions, and full range of outdoor and indoor work surfaces
- Maintain a clean and secure environment of company assets and property
- Maintain good attendance and appearance
- Overtime may be required to meet project deadlines
- Travel as necessary to meet demands of the business
- Must have a valid (State) driver’s license and be insurable by Highline insurance carrier. Background check will be performed.
- Performs other related duties as assigned
**Competencies**:
- of a Network Technician and also be proficient in 12 of 2_4 _or 50% of the following_
- categories. Entry level technicians hired with few skill sets will be considered Apprentice_
- given the title of Apprentice Technician._
- Work is normally performed in all weather conditions, noise levels, hazardous conditions, and full range of outdoor and indoor work surfaces
- Maintain a clean and secure environment of company assets and property
- Maintain good attendance and appearance
- Overtime may be required to meet project deadlines
- Travel as necessary to meet demands of the business
- Must have a valid (State) driver’s license and be insurable by Highline insurance carrier. Background check will be performed.
- Cable locates (Copper & Fiber)
- Installation and maintenance of voice and data (DSL, ADSL, VDSL, EOC, FTTH) services including but not limited to cross connects at central office and service terminals, mainline cable service drops, NID, and inside wiring.
- Installation and maintenance of video (CATV /IPTV) services, including but not limited to Coax Plant, VDSL, set top box provisioning and headend maintenance.
- Copper and fiber splicing and maintenance including but not limited to cable preparation, color code identification, installation, and reentry of splice closures, splicing and grounding.
- Coax splicing and maintenance including but not limited to operating test equipment (DSAM), cable preparation, installation and reentry of taps and amps, splicing and grounding
- Operating service equipment including bucket truck, various hand tools, copper and fiber testing equipment (Greenlee, EXFO, OTDR, Power Meter, etc.) and copper and fiber splicing equipment (710, MS², Fusion Machine, Splicing Trailer).
- Reading, interpreting, and maintaining documents such as cable records, plant maps, staking sheets, circuit diagrams and operating and maintenance instruction manuals.
- Demonstrate basic engineering skills to include but not limited to performing site surveys and creating network / plant drawings to assist engineering, provide redlines post project completion, assign inventory and perfo
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