Service Dispatcher- Mercedes Benz Owings Mills

3 weeks ago


Owings Mills, United States Herb Gordon Full time

Mercedes Benz of Owings Mills has a rare opportunity to join the best of the best team We are now hiring for a Service Dispatcher.

Experience Everything MileOne has to Offer:

- Competitive compensation
- Training and mentoring
- Great opportunities for advancement
- Positive, success driven work environment

Our MileOne Employee Advantage:
MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.
MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

Summary:
The Service Dispatcher will communicate with the appropriate departments to schedule and follow up on vehicle repair/maintenance to ensure a high level of customer satisfaction. This person will schedule and notify technician of assignments and enter necessary data into computer database.

Essential Duties:

- Schedule and dispatch Technicians to appropriate vehicle maintenance/repairs
- Relay work orders, messages, and information to or from Technicians, Service Advisors or Parts Associates
- Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment
- Receive or prepare work orders

Qualifications:

- Must have at least 2 years of dispatching experience
- Must have data entry and basic computer skills
- Knowledge/Experience with Reynolds & Reynolds is a plus
- Must have high level of customer service skills and ability to prioritize

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance

Ability to Relocate:

- Owings Mills, MD 21117: Relocate before starting work (required)

Work Location: In person



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