Client Experience Associate
5 days ago
COMPENSATION + BENEFITS
- Commission on membership sales
- Employee Discount - complimentary manis + pedis
As a Front Desk Coordinator, your role is to provide, facilitate, and coordinate an exceptional client and team member experience every shift. As the first person to greet our clients and the last to say goodbye, you will be focused on providing the client experience The Glosslab Way at each touch point.
You are the one supporting and directing the Nail Technicians to ensure we are all working together and living by the Operational Standards and Steps-of-Service to ensure consistency for our clients and promote teamwork for our staff.
You also play a vital role in your location achieving its financial goals by retaining existing members, signing up new members, optimizing the books, and recommending retail items.
GLOSSLAB is all about providing an effortless and enjoyable experience that gets our clients in, out, and polished to perfection every time. In order to do so, we live by the GLOSSLAB signature Operational Standards and Steps-of-Service to ensure that each client experiences it
KEY RESPONSIBILITIES
- Provide an effortless, elevated, and seamless experience to all clients.
- Greet and check-in clients with a warm and friendly, “Welcome”.
- Educate clients on our polish wall and membership, and answer questions with poise while showing passion for The Glosslab Way.
- Execute all Front Desk Coordinator procedures, inventory management, and stocking of supplies.
- Oversee the appointment books and optimize the Nail Technicians’ schedules.
- Actively maintain Salon Appearance and Sanitation Guidelines and ensure all Nail Technicians adhere to the Glosslab Operational Standards and Steps-of-Services.
- Ensure prompt response to all client requests
Here’s what we’re looking for:
- Highly organized and detail-oriented with an ability to work under pressure in a fast-paced environment.
- A team player who is eager to please Phrases that describe you include passionate about customer service, strong entrepreneurial drive, dedicated, reliable, and eager to GROW.
- The ability to work weekends, early mornings, evenings, and some holidays.
- The ability to stand for extended periods of time and lift up to 15 pounds
This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of GLOSSLAB and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.
Pay: From $15.00 per hour
**Benefits**:
- Flexible schedule
Experience level:
- No experience needed
Shift:
- 8 hour shift
Weekly day range:
- Weekends as needed
Work setting:
- In-person
**Experience**:
- Sales: 1 year (required)
Work Location: In person
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