Client Services Associate

3 days ago

Miami, United States Savills North America Full time

ABOUT SAVILLS

At Savills, a leading global commercial real estate services firm, we help organizations find the solutions that ensure employee success. Sharply skilled and fiercely dedicated, our integrated teams of consultants and brokers are experts in better real estate. With services in tenant representation, capital markets, project management, workforce/incentives, and workplace strategy/occupant experience, we’ve boosted the potential of workplaces around the corner, and around the world, for 160 years and counting.


Savills is looking for a Client Serivces Associate based out of Miami to utilize administrative, marketing, communication and technical skills to provide support for the assigned Brokerage Team, assisting the team in achieving team/individual business goals and objectives. Assist with required client communication, including occasionally contacting clients through electronic means, written correspondence or on the telephone.


KEY DUTIES AND RESPONSIBILTIES

  • Responsible for client interaction, as needed by brokers.
  • Help provide administrative and graphics support in producing client prospect pitches and presentations.
  • Update complex stacking plans
  • Coordinate on/offsite meetings including scheduling appointments, keeping calendars, and arranging travel itineraries and meeting room reservations.
  • Perform accounting functions which may include preparation of expense reports, invoices, and billings.
  • Knowledge and understanding of the commercial real estate business and terminology; including basic knowledge of leases, commission agreement, Request for Proposals (RFP’s)/Request for Information (RFI’s) and Letters of Intent (LOI’s).
  • Maintain Savills brand, product, office and client messaging and consistency by applying templates to produce marketing materials including flyers, proposals, tour books, maps, floor plans and qualification packages.
  • Utilize LinkedIn, and other sales management and/or marketing tools to assist brokers in tracking information.
  • Update and maintain various information databases.
  • Manage marketing email communications to clients and prospects.
  • Work in cooperation with other Associates/Coordinators on large projects, during downtime, or as assigned by the Office Administrator or Branch Manager.


QUALIFICATIONS

  • Effectively communicate and interact with brokers, staff, vendors, and clients.
  • Proficient in Microsoft office and Adobe platforms.
  • Assist the team daily with Microsoft Office Suite, InDesign, and PowerPoint deliverables, including but not limited to pitch books and RFP’s
  • Review documents for grammar and structure
  • Accurately prepare marketing flyers, building maps and reports, tour books, presentation materials, often under tight time constraints.
  • Consistently demonstrate a high level of performance and professionalism.
  • Ability to multi-task and meet deadlines in a high-pressure environment.
  • Excellent command of the English language, both verbal and written.
  • Maintain discretion and exhibit sound decision making skills.
  • Exhibit a high level of attention to detail.
  • Self-starter and strong time management skills.
  • Strong work ethic and positive attitude.
  • Ability to adapt to company specific software.
  • Ability to work with a diverse group of internal and external customers at all levels of an organization, to develop strong intercompany relationships cultivating collaboration across all business lines.
  • Ability to adopt to changing environments and demands based on unique client and team needs.
  • Independent judgment and strong time management skills.
  • Demonstrates leadership skills, including ability to train new hires and Client Service Coordinators.
  • Demonstrates Best Practice and Core Value compliance.


PREFERRED EDUCATION AND EXPERIENCE

  • At least 4 years of work experience in a real estate position.
  • Strong Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint
  • Adobe Creative Cloud (InDesign, Illustrator and Photoshop) experience preferred Excellent organizational and time management skills; ability to multi-task, prioritize workload and meet deadlines in a fast-paced, dynamic environment
  • Any combination of education, training and experience that demonstrates the ability to perform the duties of the position.


Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic.


Savills participates in the E-Verify program.

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