Call Center Representative

1 week ago

Boston, United States Mass Bay Credit Union Full time
Job DescriptionJob Description

Choosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you.

Primary Function:

Provides quality information and exceptional member service and support by telephone and/or electronically. Answers member inquiries and/or resolves telephone and e-mail questions regarding account information. Transfers calls to appropriate department or employee; and processes transactions, member correspondence, and requests via email and telephone. Informs members of products and services and develops opportunities to cross-sell products. Handles all member transactions with complete discretion and confidentiality.

Essential Duties and Responsibilities:

  1. Functions as a full-service member service rep providing accurate deposit, transfer, and disbursement services to members via telephone and/or electronic requests.
  2. Researches and resolves routine issues or questions for members on accounts; and continuously monitors voice or email to ensure members' requests are met in a timely manner.
  3. Provides information on Certificates of Deposit and assists with simple roll-over of CDs as requested by member. Takes applications for CDs and coordinates application with Senior Branch Supervisor.
  4. Completes payroll distribution change requests, following credit union procedure guidelines.
  5. Verifies and updates member address information as needed or requested.
  6. Assists with stop payment requests following credit union procedures.
  7. Transfers money to various accounts and/or make loan payments as requested by member.
  8. Provides share and loan rates, account balances, check clearings, deposits, auto value information, and any other information as requested by the member.
  9. Accepts member's check reorder requests, and verifies information for accuracy.
  10. Assists members with statement inquiries and remote access; researches errors, and provides resolution; and/or refers member to proper department for resolution of issue/request.
  11. Attends training sessions upon request.
  12. Cross-trains for other functions within the branch/department and performs those responsibilities as requested.
  13. Informs members of credit union products and services, explaining features and benefits; and cross-sells products and services when appropriate.
  14. Adheres to the anti-money laundering policy and the Bank Secrecy laws.
  15. Assumes other duties as new products, services, or technology are introduced.

Note: The above is a description of the ordinary and essential duties of the position. Other duties both related and unrelated to the above may be assigned and therefore required.

Knowledge, Skills, and Experience Required:

  1. Professional and pleasant interpersonal and communication skills are essential for servicing Credit Union members and projecting a positive image as representative for the Credit Union.
  2. Work requires general knowledge of all Credit Union products and services.
  3. Requires education equivalent to a four-year high school education. Proficiency with computer software applications is required.
  4. Position requires one year of member service or call center experience in a bank or credit union.
  5. Position requires the ability to read and understand oral and written instructions. Requires the ability to effectively communicate with members or employees and to solve day-to-day problems involving several variables in standard situations.
  6. Intermediate mathematical skill required (adding, subtracting, multiplying, dividing, percentages, interest) are required.


Job Posted by ApplicantPro

  • Call Center Representative

    2 days ago

    Boston, United States Mass Bay Credit Union Full time

    **Choosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you.** **Primary Function**: **Essential Duties and Responsibilities**: - Functions as a full-service member service rep providing accurate deposit, transfer, and disbursement services to members via telephone and/or electronic requests. -...

  • Call Center Team Lead

    2 days ago

    Boston, United States MSI Full time

    Job Summary: We are seeking a dynamic and experienced individual to join our team as a Second Shift Call Center Team Lead. In this role, you will be responsible for overseeing the daily operations of our call center during the second shift, ensuring that team members meet performance targets and deliver exceptional customer service. Shift: Contract to hire...

  • Call Center Rep

    Found in: beBee jobs US - 1 week ago

    Boston, Massachusetts, United States Tufts Medicine Full time

    Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Tufts Medicine with the position of Call Center Rep - Tufts Medicine which was opened this. If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy...

  • Call Center Clinical Supervisor

    6 days ago

    Boston, United States NORTH SUFFOLK COMMUNITY SERVICES INC Full time

    North Suffolk's Community Behavioral Health Center (CBHC) - Emergency Services Program is looking for a Call Center Clinical Supervisor to join our team! The Call Center Clinical Supervisor is responsible for coordinating the clinical and administrative aspects for the Mobile Crisis Intervention Call Center.**What you'll do**: - Hire, direct, schedule,...

  • Nutrition Call Center Coordinator

    6 days ago

    Boston, United States Massachusetts General Hospital Full time

    Works under the direction of the Manager of Patient Menu and Data Systems. Answers the 4 FOOD phone line in a courteous, efficient manner. Documents all requests into the 4 FOOD computer program. Dispatches 4 FOOD requests to the 4 FOOD Service Deliv Nutrition, Food Service, Call Center, Coordinator, Customer Service, Delivery, Healthcare

  • Call Center Clinical Supervisor

    1 week ago

    East Boston, United States NORTH SUFFOLK COMMUNITY SERVICES INC Full time

    Job DescriptionJob DescriptionNorth Suffolk's Community Behavioral Health Center (CBHC) - Emergency Services Program is looking for a Call Center Clinical Supervisor to join our team! The Call Center Clinical Supervisor is responsible for coordinating the clinical and administrative aspects for the Mobile Crisis Intervention Call Center.What you'll...

  • Call Center Clinical Supervisor

    2 weeks ago

    East Boston, United States NORTH SUFFOLK COMMUNITY SERVICES INC Full time

    Job DescriptionJob DescriptionNorth Suffolk's Community Behavioral Health Center (CBHC) - Emergency Services Program is looking for a Call Center Clinical Supervisor to join our team! The Call Center Clinical Supervisor is responsible for coordinating the clinical and administrative aspects for the Mobile Crisis Intervention Call Center.What you'll...

  • Welcome Center Representative, E. Boston

    1 week ago

    East Boston, United States YMCA of Greater Boston Full time

    Job DescriptionJob DescriptionPosition: Welcome Center RepresentativeJoin our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today! Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representative will manage member check-in and adherence to safety protocols, conduct membership and program...

  • Patient Access Representative

    1 week ago

    Boston, United States East Boston Neighborhood Health Center Full time $18 - $22

    Patient Access Representative Full time, Benefit eligible Monday-Friday 8am-5pm and could include evening, weekend or holiday rotations Bilingual (English/Spanish)The Patient Access Representative is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information.  Primarily performs all...

  • Nutrition Call Center Coordinator

    Found in: Talent US C2 - 1 week ago

    Boston, United States Massachusetts General Hospital Full time

    Nutrition Call Center Coordinator-(3287241) Description General Overview Works under the direction of the Manager of Patient Menu and Data Systems.Answers the 4FOOD phone line in a courteous, efficient manner.Documents all requests into the 4FOOD computer program. Dispatches 4FOOD requests to the 4FOOD Service Delivery staff.Ensures quality...

  • Call Center Coordinator

    Found in: Resume Library US A2 - 1 week ago

    Boston, Massachusetts, United States Tufts University Full time

    Overview: The Dental School Call Center department is responsible for answering incoming phone calls efficiently for the entire school and identifying the patient’s needs and assisting to their questions and inquiries appropriately.  What You'll Do: The Call Center Coordinator is responsible for providing quality customer service for all internal and...

  • Call Center

    1 week ago

    Boston, United States Ottimo Resources Full time

    Job DescriptionJob DescriptionLeading Freight Forwarding company is looking for a dynamic LogisticsCustomer Service Agent for their Boston branch!The Customer Service Agent facilitates the shipment of cargo via air transport. They are responsible for receiving shipping instructions and following customer specific guidelines in the preparation and...

  • Client Service Representative

    1 week ago

    Boston, United States Marchon Partners Full time

    Job Title: Client Service RepresentativeLocation: Boston, MA – Role is onsite 100% Duration: 3 - 6+ month contract with intent of conversion to full-time Role SummaryThe client is seeking a Client Service Representative who will follow established procedures, respond to incoming telephone inquiries from various company clients and provide general product...

  • Client Service Representative

    Found in: Appcast US C2 - 1 week ago

    Boston, United States Marchon Partners Full time

    Job Title: Client Service RepresentativeLocation: Boston, MA – Role is onsite 100% Duration: 3 - 6+ month contract with intent of conversion to full-time Role SummaryThe client is seeking a Client Service Representative who will follow established procedures, respond to incoming telephone inquiries from various company clients and provide general product...

  • Client Service Representative

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Boston, United States Marchon Partners Full time

    Job Title: Client Service RepresentativeLocation: Boston, MA – Role is onsite 100% Duration: 3 - 6+ month contract with intent of conversion to full-time Role SummaryThe client is seeking a Client Service Representative who will follow established procedures, respond to incoming telephone inquiries from various company clients and provide general product...

  • Business Development Representative

    2 weeks ago

    Boston, United States Jordan And Associates Consulting Full time

    Job DescriptionJob DescriptionJordan And Associates Consulting is actively matching amazing treatment centers in the addiction/mental health recovery industry and candidates together. We’re opening doors to promising roles and career paths for candidates in many geographical markets across the United States with numerous behavioral healthcare...

  • Sales Representative

    1 week ago

    Boston, United States Pierre Strand Full time

    Job DescriptionJob DescriptionAre you looking for your next exciting career move in sales? Are you driven, self-motivated, and an excellent communicator? If the answer is YES, then look no further as this is the role for you!We have a fantastic opportunity as a Sales Representative, for individuals who are motivated and looking to take their earning...

  • Senior Sales Development Representative

    1 day ago

    Boston, United States Cynet Full time

    Job DescriptionJob DescriptionCynet is looking for Senior Sales Development Representatives.As a Sales Development Representative (SDR), you will seek new business opportunities by contacting and developing relationships with potential customers for Cynet.Responsibilities include outbound calls to potential customers for the purpose of qualifying and...

  • Senior Sales Development Representative

    2 weeks ago

    Boston, United States Cynet Security Full time

    Description:Cynet is looking for Senior Sales Development Representatives.As a Sales Development Representative (SDR), you will seek new business opportunities by contacting and developing relationships with potential customers for Cynet.Responsibilities include outbound calls to potential customers for the purpose of qualifying and developing leads,...

  • Senior Sales Development Representative

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Boston, United States Cynet Security Full time

    Description:Cynet is looking for Senior Sales Development Representatives.As a Sales Development Representative (SDR), you will seek new business opportunities by contacting and developing relationships with potential customers for Cynet.Responsibilities include outbound calls to potential customers for the purpose of qualifying and developing leads,...