Automotive Service Advisor

2 weeks ago

Milwaukee, United States Lexus of Milwaukee Full time

Job Summary:
Lexus of Milwaukee is seeking a highly motivated and customer-oriented individual to join our team as an Automotive Service Advisor. As the primary point of contact for our service department, the Service Advisor will be responsible for providing excellent customer service and ensuring the highest level of satisfaction for our valued Lexus customers. This is a full-time position with a base salary and commission structure, located in Milwaukee, Wisconsin.

Compensation & Benefits:
This is a full-time, individual contributor role with a competitive base salary and commission structure. In addition, we offer a comprehensive benefits package including medical, dental, and vision insurance, 401(k) retirement plan, paid time off, and employee discounts on vehicle purchases and services.

**Responsibilities**:

- Greet customers and make them feel welcome in the service department.
- Conduct vehicle inspections and provide accurate repair estimates.
- Schedule service appointments for customers and coordinate with technicians to ensure timely completion of repairs.
- Keep customers informed about the status of their vehicle and any additional work that may be needed.
- Actively promote and up-sell services to customers based on their vehicle’s needs.
- Handle customer complaints and ensure their concerns are addressed in a timely and satisfactory manner.
- Maintain accurate records of customer interactions and service transactions.
- Keep up-to-date with product knowledge and attend training sessions as required.

**Requirements**:

- High school diploma or equivalent.
- Minimum of 1-2 years of experience in customer service, preferably in the automotive industry.
- Excellent communication and interpersonal skills.
- Ability to multi-task and work in a fast-paced environment.
- Strong attention to detail and ability to problem-solve.
- Valid driver’s license and clean driving record.
- Must be able to pass a background check and drug test.

EEOC Statement:
Lexus of Milwaukee is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace for all employees.

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