Operations Manager
2 weeks ago
**Want to be a part of something PHENOMENAL?**
Haus of Portraiture is looking for a MOTIVATED LEADER We provide heirloom portraiture for families, and give them an amazing experience. We have also donated to hundreds of charities in the last 9 years
Located in Santa Monica, CA we are growing and are seeking 1 BRIGHT CANDIDATE who is looking for a long-term position.
**What is in it for you?**
Full-time exempt work week, including weekends.
$90,000 salary + BONUS on outcomes/targets
2 weeks paid vacation
401K plan
Health Benefits
**Position - Portrait Studio Manager**
Reporting to the Owner, you will be responsible for monitoring our growing studio's operations and managing the staff's performance and duties. The Studio Manager will ensure that the studio operations maintain maximum productivity and efficiency to provide high-level customer service and improve company profits.
**You Are**
A reliable TEAM player and have the ability to work autonomously while dealing efficiently and thoroughly with the full service process. Quick to initiate SOLUTIONS, you'll thrive in a business that has real, unique value to offer its customers.
**Responsibilities**
Inspire and MOTIVATE your team
Offer 5 STAR customer service for our clients
Assisting in the administration, sales and customer relations & day-to-day running of the studio
Meeting company STANDARDS and achieving weekly & monthly TARGETS
Ensuring photographers and art directors run ON SCHEDULE
Before and after-sales care
COMMUNICATING staff policies
Maintaining weekly REPORTS for forecasting, customer service, art directors
Verifying and matching daily transactions
Staying within COGS
Ensuring studio stock inventory is maintained
Hire, train and onboard new team members
Running payroll, commissions, and monitoring staff time tracking
Maintaining calendars for employee hours and the studio schedule
Holding daily customer service MEETINGS and weekly meetings with all staff
Maintain leads list
Manage Accounts Receivable and Accounts Payable
Responsible for OH&S
**Requirements**:
We are looking for a well-presented, motivated, and TARGET-DRIVEN individual, you are a natural leader who is able to thrive on maximizing the potential of your team of Photographers, Art Directors & Client Concierge. As well as being able to recognize the NEEDS OF CUSTOMERS, you'll be adept at providing a high-level of customer service and are a great communicator.
**Qualifications**
A confident, engaging and POSITIVE PERSONALITY is vital
Experience in management and LEADERSHIP is essential
SALES experience is desirable
Loves organization & details
Please note that check-ins are a criteria and not negotiable
Keap (InfusionSoft), Acuity, Microsoft Office Suite, Google Suite, Quickbooks knowledge a plus
To be considered you must include a cover letter, resume and quote position title/location.
Keywords: studio manager, photography studio manager, photography, sales, assistant general manager, general manager
Pay: $85,000.00 - $90,000.00 per year
**Benefits**:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
- Weekends as needed
Application Question(s):
- What's the largest team you've managed?
- How do you resolve client concerns?
- What motivates you to hit targets?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Operations management: 5 years (required)
Ability to Relocate:
- Santa Monica, CA 90401: Relocate before starting work (required)
Work Location: In person
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