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Management Analyst
3 months ago
**Duties**:
The following are the duties of this position at the GS-**9**. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
As a **Management Analyst**, you will:
- Assist the Senior Managers or Senior Analysts in identifying and analyzing areas of program performance and customer services in need of improvement; recommends solutions.
- Perform research and analysis, and develops information about programs, policies, regulations, standards, and procedures.
- Prepare oral and written reports and presentations, graphs and charts that present clear, concise, and effective analytical results of evaluations and research.
- Assist the office in furthering HUD's mission by functioning as a generalist who provides customer service and can research and compile general information on a full range of HUD programs and services for internal and external customers.
**Requirements**:
**Conditions of Employment**:
**Key Requirements**:
- Must be U.S. Citizen or U.S. National.
- Must successfully complete a background investigation.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Please refer to "Additional Information Section for additional Conditions of Employment.
- Obtain and use a Government-issued charge card for business-related travel.
**Qualifications**:
**Specialized Experience**:For the GS-**5** grade level, you must have 3 years of general, progressively responsible experience, 1 year of which was equivalent to at least the GS-**4 **level in the Federal Service. This experience must demonstrate the ability to:
- Analyze problems to identify significant factors, gather pertinent data, and recognize solutions;
- Plan and organize work; AND
- Communicate effectively orally and in writing.
**OR Education**:You may substitute education for general or specialized experience as follows: 4-year course of study leading to a bachelor's degree
- **OR Combination**:You may qualify by a combination of experience and education. To combine education and experience, the total percentage of experience at the required grade level compared to the specialized experience requirement, as well as the percentage of completed education compared to the education requirement must equal at least 100 percent.
- **Specialized Experience**:For the GS-**7** grade level, you must have one year (52 full weeks) of specialized experience at a level of difficulty and responsibility equivalent to the GS-**5** grade level in the Federal service**. Specialized Experience** for this position includes:
- Assisting with office administration and working as a team member to analyze program issues and recommend improvements. Examples of such experience could include:
- Providing customer service, including seeing customer issues through to resolution; or
- Tracking customer issues in electronic data bases.
- **OR Education**:You may substitute education for general or specialized experience as follows: One full year of graduate level education in a related field
- **OR Superior Academic Achievement**:Based on a Bachelors degree that is demonstrated through class standing (upper 1/3 of class); grade point average (3.0/4.0 overall or 3.5/4.0 in major), or election to membership in a qualifying national scholastic honor society.
- **OR Combination**:You may qualify by a combination of experience and education. To combine education and experience, the total percentage of experience at the required grade level compared to the specialized experience requirement, as well as the percentage of completed education compared to the education requirement must equal at least 100 percent.
- **Specialized Experience**:For the GS-**9** grade level, you must have one year (52 full weeks) of specialized experience at a level of difficulty and responsibility equivalent to the GS-**7** grade level in the Federal service**. Specialized Experience** for this position includes:
- Utilizing automated systems to identify program issues and complaints and working with senior analysts/supervisors to recommend solutions.
- Examples of such experience could include:
- Providing customer service in relation to electronic data bases and other office communication needs; or- **OR Education**:You may substitute education for general or specialized experience as follows: A relate
