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Lead Enrollment Broker

3 months ago

Harrisburg, United States Maximus Services, LLC Full time

**Description & Requirements**

Essential Duties and Responsibilities:

- Assist the Field Supervisors with overseeing the overall quality of the intake visit process, including eligibility determination and waiver program counseling.
- Travel throughout assigned county, working primarily in applicants' places of residence.
- Conduct intake visits for waiver applicants and acts as a facilitator for the eligibility determination process, providing assistance from the time individuals are identified as potential participants in an applicable program to the time they are enrolled as participants or are terminated from the intake process.
- Provide direct programmatic training and support Enrollment Brokers.
- Provide the Outreach/Enrollment Services Manager with updates and advice on all issues regarding outreach and intake processing.
- Maintain positive relationships with county staff, community groups, consumers, and other stakeholders. Assists in the training of new staff with regard to outreach activities.
- Presents and discusses the concept of the waiver programs, and advises applicants of their rights and responsibilities.
- Assist applicants with investigating Medicaid eligibility as needed.
- Perform other duties as assigned.
- Assists the Field Services Leadership team in managing Enrollment Broker Schedules: including handling call offs for eb team and assisting call center in finding appointments in the SLA
- Compiles reports on Production, attendance logs, and error logs
- Assists with intake visits when necessary for waiver applicants and acts as a facilitator for the eligibility determination process, aiding from the time individuals are identified as potential participants in an HCBS program to the time they are enrolled as participants or are terminated from the intake process
- Provides direct programmatic training and support Enrollment Brokers
- Provides the Outreach/Enrollment Services Manager with updates and advice on all issues regarding outreach and intake processing
- Maintains positive relationships with county staff, community groups, consumers, and other stakeholders. Assists in the training of new staff with regard to outreach activities
- Presents and discusses the concept of the waiver programs, and advises applicants of their rights and responsibilities
- Assists applicants with investigating Medicaid eligibility as needed

Minimum Requirements

Minimum Requirements:

- High school diploma or GED required and 1.5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Provide direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommend areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
- Work on a variety of assignments requiring considerable judgement and initiative.
- Able to draft or modify training materials and procedural documentation accurately.
- Skilled in handling challenging communications with external contacts for escalated matters.
- 6 months of previous Pennsylvania Independent Enrollment Broker team experience required.
- Residency in the state of Pennsylvania required.

EEO Statement

Pay Transparency
- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.