Medical Intake Coordinator

2 weeks ago


Lake Mary, United States Medwatch LLC Full time

**Duties and Responsibilities**:
Handle all incoming MedWatch calls (i.e., start cases, do call logs, forward calls, provide case status, provide claims phone #?s, etc...)
Make outgoing calls for MedWatch (demos, information for case completion, re-direction for network steerage, etc?)
Make outgoing calls for Bill to Dates and Discharge dates for the nurses.
Complete incoming electronic Web-certs.
Send out CM Reports/Invoices
Send out Path letters for MW cases.
Handle incoming Path letter responses.
Attach and distribute faxes ? 250 to 400 per day (sometimes entails opening cases from faxes)
Verify patient and provider demos ? correct and/or complete when needed.
Handle fax failures, researching fax #?s and re-faxing manually when necessary.
Create cheat sheets, documents, spreadsheets, correspondence, etc?
Handle mailing for UR, CM and DM
Monitor the Admin/TSHBP/Paths pages in MW-CMS system and handle the cases on there accordingly (path entries, re-sending paths to correct fax # when contact card is set to mail, determining if records attached require further review by a nurse or Concierge, determining if a case needs opened, etc?.)

**Knowledge, Skills & Abilities**:
Bilingual (Spanish) a plus.
Pass a background check and provide references.
Excellent data entry and typing skills.
Medical Terminology
Ability to handle multiple complex tasks simultaneously with attention to detail and accuracy.
Knowledge of customer service principles and practices
Verbal, written and listening communication skills.
Stress tolerance and teamwork

The pay range for this position is from $15.00-$16.50 per hour, commensurate with experience.

**Education**: High School diploma or GED required. Associates degree preferred, but not required.

**Experience**:
Medical Intake experience a plus
Some experience in a call center or customer service environment

**Work Environment / Physical Demands**:
This position is in a typical office/home office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment.

We are an Equal Opportunity Employer

**Requirements**:
**Education**: High School diploma or GED required. Associates degree preferred, but not required.

**Experience**:
Medical Intake experience a plus
Some experience in a call center or customer service environment



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