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Tomball Business Center
4 months ago
Job Description: H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Business Center Lead, you'll oversee / perform accurate, efficient tasks related to Business Center services. You'll lead / coordinate a team, serve as a role model in superior customer service, and train department Partners.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... willingness to train on money-related compliance / procedures?
HEAD FOR BUSINESS... understanding of how accurate records affect business success?
PASSION FOR RESULTS... a drive for accuracy and efficiency?
We are looking for:
- experience in the Business Center
- ability to create / foster a positive work team
- ability to lead and motivate self and others
What is the work?
Customer Service / Store Lead Operations:
- Fosters / role models superior customer service
- Uses knowledge and suggestive selling techniques to build department / Store sales; coaches / leads BC Partners in active selling of Services Co products and services
- Maintains communication with Operations Leader on department activities, needs, opportunities, achievements, and promotional ideas
- Provides work direction / training to department Partners; may prepare work schedules
- Coaches, develops, trains Partners to maintain a positive team building environment
- Supports achievement of department financial goals; monitors department budget / payroll; increases sales through merchandising
- Ensures Services Co products, services, and equipment are fully stocked and functional
- Visits department website for weekly roadmaps, and departmental communications / resources
- Troubleshoots BC transactions; researches / resolves variances
- Completes tasks assigned in Task Manager within allotted time frame
- Works closely with Cash Controller to ensure proper funds are order for seasonal check cashing
- Frequently performs BC Representative / Specialist duties
Compliance:
- Ensures compliance with Services Co SOPs and Money Services Business (MSB) guidelines
- Partners with Store Operations Leader / Department Manager to complete MSB Quarterly Checklists
- Works closely with Cash Controller to ensure compliance with SOPs and proper BC transaction reconciliation
What is your background?
- Minimum age 18 (mandatory)
- High school diploma, or equivalent
- 1+ years of experience in the Business Center (preferred)
- Completion of Alcohol Seller's Training (AST)
- Completion of Money Service Business (MSB) training
Do you have what it takes to be a fit as an H-E-B Business Center Lead?
- Advanced customer service skills
- Strong interpersonal and verbal / written communication skills
- Ability to remain composed in stressful situations
- Able to work in a fast-paced and demanding environment, with attention to detail in precise tasks
- Ability to work with Partners and customers and stay attentive to their needs / concerns
- Ability to be proactive identifying / resolving problems, and escalating to Store leadership, as necessary
- Ability to manage multiple priorities and shift focus between tasks
- Ability to create / foster a positive work team
- Ability to lead and motivate self and others
Can you...
- Work in a fast-paced, demanding environment that requires detailed, precision work
- Constantly* stand, reach at waist, grasp
- Occasionally walk, reach overhead, reach at shoulders, reach at knees, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to loud noises
- Demonstrate the ability to lift up to 42 lbs, and manage in excess of 50 lbs**
- While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
**It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
05-2015
