Call Center Representative
3 weeks ago
**Call Center Representative**
**Duties**:
- Handle inbound and outbound calls in a professional manner
- Provide exceptional customer service and address inquiries or concerns
- Perform data entry accurately and efficiently
- Analyze customer needs to recommend appropriate products or services
- Maintain a high level of phone etiquette at all times
- Communicate effectively with customers to ensure satisfaction
**Qualifications**:
- Proficient in English; multilingual or bilingual abilities, especially in Spanish, are a plus
- Excellent communication skills, both verbal and written
- Strong customer service orientation with the ability to handle challenging situations professionally
- Experience in a call center or medical office setting is advantageous
- Ability to analyze information and make informed decisions
- Skilled in data entry with high accuracy
Pay: From $67,000.00 per year
**Benefits**:
- 401(k) matching
- Employee assistance program
- Employee discount
- Life insurance
- Paid time off
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Location**:
- Nashville, TN 37201 (required)
Ability to Commute:
- Nashville, TN 37201 (required)
Work Location: In person
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