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Customer Service Representative
4 months ago
THE BAKERSFIELD CALIFORNIAN is looking for a Customer Services Representative. The position is responsible for communicating with customers representing the best interests of The Bakersfield Californian. Provide quality customer service support to subscribers of The Bakersfield Californian
DESCRIPTION OF DUTIES OR RESPONSIBILITIES:
Essential Functions
- Provide quality customer service to subscribers, nonsubscribers, vendors, and carriers of The Bakersfield
Californian including The Tehachapi News and niche products.
- Be knowledgeable of special offers, incentives, and other programs being used by vendors to promote
new starts.
courteous manner.
- Be knowledgeable of and promote ez pay program, special offers, incentives, newspaper features, and
benefits.
- Perform billing changes, payments, subscriber record changes, and other clerical tasks related to
circulation subscriber inquiries, in an accurate and timely manner.
- Monthly delivery of magazines to local businesses in personal vehicle
- Daily mail drop off in personal vehicle
Additional duties:
- Support Circulation Department with clerical duties as needed.
- Other duties as assigned
MINIMUM EDUCATION, EXPERIENCE, TECHNICAL SKILLS, COMPETENCIES REQUIRED:
- High School Diploma or equivalent
- Knowledge of Microsoft Office
- 25 wpm typing skills and the ability to use 10-key
- Must be able to multi-task
- Valid License, Registration and Insurance
ADDITIONAL EDUCATION, EXPERIENCE, TECHNICAL SKILLS, COMPETENCIES PREFERRED:
- Minimum one-year Customer Service and/or call center experience preferred
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Outcome-oriented -- results-focused with strong performance culture
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Paid Training:
- Yes
Management:
- Circulation Supervisor
Work Remotely
- No
EOE
**Job Type**: Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: No more than 28 per week
**Benefits**:
- 401(k)
Experience level:
- 1 year
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
**Education**:
- High school or equivalent (required)
**Experience**:
- Customer Service / Call Center: 1 year (required)
Work Location: In person